Digital customer engagement

Business Process and Case Management

The UniServe™ NXT platform-based case management framework makes business processes more agile

Adaptive

Case workers can easily alter case flow according to business requirements.

Collaborative

Collaborative editing of case data allows acceleration of business processes shared by teams.

Configurable

Business framework allows easy management of the most complex processes and their end-to-end optimization. No coding required!

Configurable case management platform builds enterprise applications

Configurable case management platform builds enterprise applications

Configure process and business rules using detailed models. Enjoy high productivity and rapid application development out of the box. Our platform makes developing enterprise applications easier than ever before.

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Our case management solution accelerates customer onboarding

Digitalize data capture, define workflows, and connect with national ID databases instantly. Integrate with internal systems for seamless customer onboarding through both physical and digital channels using our platform.

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Customer service delivery automation

The UniServe™ NXT platform helps you become customer-centric. By providing a unified, responsive interface to all stakeholders, unique customer experiences can be tailored, deepening customer loyalty – and with it, increasing your Net Promoter Score!

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Ensure compliance using UniServe™ NXT

Built-in capabilities of UniServe™ NXT platform include business rules for ensuring data privacy, identity management, data modeling, and consent management. This ensures compliance with KYC, GDPR, and pre-bill auditing regulations.

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Deliver contextual customer experiences

UniServe™ NXT platform’s configurable API layer comes coupled with visual model interfaces. This allows for the creation and adaptation of event-driven workflows – Use our platform to generate reports, dashboards, and data structures that ensure an improved Net Promoter Score.

Transform your customer experience and equip business agility