Digitization has paved way for cutting-edge competition. Every industry has emerging leading players in the market making the best use of digital-first technology. And, as a telecom operator, it becomes even more challenging to be ahead of the game of providing better CX. Here are a few customers communication challenges you might face –
- No single view of customer information across systems
- High operational and customer support costs
- Dissatisfied customers due to high issue resolution time
Managing customer communication can be a task, yet Service Assure can help you sail smoothly. Right from getting customer information through integration with multi-technology, multi-vendor operation support systems, and business support system applications, Service Assure gives a 360o view of every aspect pertaining to the customer.
Here are salient features of Service Assure
- A single view of customer information such as account information, number of services, number of complaints, interaction history, and ticket resolution time.
- The automated process helps you map processes across teams and enables modifications.
- Role-based access
- Change management
- Alerts and notifications to external and internal stakeholders
- Easy generation of reports and analysis.
How do we work together?
- Data capture from multiple channels and auto-routing of service requests to the concerned team
- Provide a 360-degree view of customer details and past transactions.
- Provide timely alerts to stakeholders on the account and service-related changes
- Provide reports on customer accounts and query status.
Unmatched benefits of Service Assure –
- Enhanced customer experience
- Reduced operational costs
- Lower customer service costs.
To know more about our solutions, contact us today.