Communication Media

Automated Response Management


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Automated Response Management

 

Digitization has paved way for cutting-edge competition. Every industry has emerging leading players in the market making the best use of digital-first technology. And, as a telecom operator, it becomes even more challenging to be ahead of the game of providing better CX. Here are a few customers communication challenges you might face –

  • No single view of customer information across systems
  • High operational and customer support costs
  • Dissatis?ed customers due to high issue resolution time

Managing customer communication can be a task, yet Service Assure can help you sail smoothly. Right from getting customer information through integration with multi-technology, multi-vendor operation support systems, and business support system applications, Service Assure gives a 360o view of every aspect pertaining to the customer.

Here are salient features of Service Assure

  • A single view of customer information such as account information, number of services, number of complaints, interaction history, and ticket resolution time.
  • The automated process helps you map processes across teams and enables modifications.
  • Role-based access
  • Change management
  • Alerts and notifications to external and internal stakeholders
  • Easy generation of reports and analysis.

How do we work together?

  • Data capture from multiple channels and auto-routing of service requests to the concerned team
  • Provide a 360-degree view of customer details and past transactions.
  • Provide timely alerts to stakeholders on the account and service-related changes
  • Provide reports on customer accounts and query status.

Unmatched benefits of Service Assure –

  • Enhanced customer experience
  • Reduced operational costs
  • Lower customer service costs.

To know more about our solutions, contact us today.

Transform your customer experience and equip business agility