Digital customer engagement

Omni-channel Customer Experience

Deliver an omni-channel customer experience using UniServe™ NXT

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360-degree customer view

A 360-degree view of customer interactions across various digital channels enables seamless and consistent customer experiences.

Act on insights

Big data offers you critical insights into customer behavior. Bind these insights to the context of near real-time data to deliver relevance to the omni-channel experience.

Integrated customer service

Omni-channel customer experiences require omni-channel CRM and streamlined internal processes that are customer-centric.

Improve NPS and reduce customer churn up to 10%

Our customer experience solution built on the UniServe™ NXT platform helps enterprises streamline back-office operations. Use it to apply near real-time insights to customer interactions and ensure continuous customer engagement. This builds trust and generates customer loyalty, which increases your NPS and decreases customer churn.

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Improve NPS and reduce customer churn up to 10%

Save on customer service OPEX by about 20%

Unify your existing CRM with other applications to help you save on customer service costs. Our platform allows your customer support team to access one application for all its needs, such as tracking customer interactions throughout various channels and utilizing customer information across applications.

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Leverage the Omni-channel Experience to improve revenues

UniServe™ NXT helps you create highly personalized, cross-channel customer engagement. This delivers exceptional brand experiences uniformly across all digital touch points. Contextual experiences powered by data gathered from the most recent customer interactions help you improve revenues by sending personalized offers tailored to customer needs.

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Deliver a uniform experience by sharing insights with stakeholders

Omni-channel experiences ensure a smooth transition between physical and digital channels. They produce near real-time updates of customer interactions on various channels, which can be sent to all stakeholders – like CRM executives, physical store agents, partners, and field personnel. UniServe™ NXT brings people, processes, and technology together to deliver the full omni-channel experience.

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Apply the omni-channel experience to the entire customer value-chain

Analytics on omni-channel customer interactions generates useful insights on customers’ needs. Use these to design products and services that satisfy their needs, then measure customers' reactions over multiple channels. UniServe™ NXT’s offers analytical capabilities that can hugely boost the effectiveness of customer interactions.