Communication Media

Automated Response Management and efficient customer service with UniServe™ NXT


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resurces
Turnaround time for complaints / requests / queries (CRQ) was brought down to 4 hours from 24 hours Average Response Time for each CRQ was reduced to 30 minutes Over 50000 CRQ’s of customers from all non-voice channels were responded on a daily basis across 14 lines of business.

Transform your customer experience and equip business agility