Customer Experience, the key battleground for differentiation

    customer-experience-the key-battleground-fo- differentiation

    Historically, banks worked in a completely physical world, so you had a number of branches, customer care departments, loan departments across banks in different locations. The premise always being building a good customer base, customer loyalty and trust. Continue reading Customer Experience, the key battleground for differentiation

    H. C. Madhavi

    Madhavi has more than a decade of experience in working for enterprise software products companies in marketing roles. She is closely associated in research and client interactions to comprehend customer experience challenges and ways of addressing them proactively by re-aligning existing IT infrastructure. Responsible for consistency in brand across multiple channels for Intense Technologies and evolving best practices for delivering Omni-channel customer experience strategies for large telecoms, banks and insurance organizations. She has gained experience on adapting latest technologies like cloud, analytics and business process automation to enhance customer experience in fastest possible ways.She has a degree in marketing from a reputed business school in Hyderabad and has been instrumental in initiating and implementing digital marketing at Intense Technologies. She actively involves in all the marketing activities and is open to try new marketing methods to see Intense as a Fortune 500.

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    IT, Business and the power of collaboration

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    Not long ago, every time business users needed a specific change in a software application, their go-to squad would be the already overworked programmers from IT department. Continue reading IT, Business and the power of collaboration

    Anisha Shastri

    Anisha Shastri comes with a diverse experience of working with large enterprises, SMEs and startups. Along with working on innovative digital platforms, her expertise lies in building corporate and product strategies. Having consulted for large clients in the Telecommunications, BFSI and Health Care industries, she comes with immense domain knowledge in these industries and a strong passion to help enterprises adapt to platforms to build a competitive edge. She holds an MBA in Entrepreneurship from Babson College, U.S.A and a Bachelor of Engineering, Information Technology from Osmania University. Currently, Anisha handles business strategy and overseas growth for Intense.

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    Intelligent Technology, Intelligent Enterprises

    Intelligent Technology, Intelligent Enterprises

    Intelligent Enterprises are surely changing the way we live and work. Innovation accelerators such as AI and Machine Learning have transformed the way we interact. From delivering consistent communications, relevant content and recommendations to Omni-channel customer experience, technology empowers customers to access or work on multiple systems or devices, thus eliminating tedious, repetitive works.

    Continue reading Intelligent Technology, Intelligent Enterprises

    H. C. Madhavi

    Madhavi has more than a decade of experience in working for enterprise software products companies in marketing roles. She is closely associated in research and client interactions to comprehend customer experience challenges and ways of addressing them proactively by re-aligning existing IT infrastructure. Responsible for consistency in brand across multiple channels for Intense Technologies and evolving best practices for delivering Omni-channel customer experience strategies for large telecoms, banks and insurance organizations. She has gained experience on adapting latest technologies like cloud, analytics and business process automation to enhance customer experience in fastest possible ways.She has a degree in marketing from a reputed business school in Hyderabad and has been instrumental in initiating and implementing digital marketing at Intense Technologies. She actively involves in all the marketing activities and is open to try new marketing methods to see Intense as a Fortune 500.

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    Reimagining Enterprises with Digital Platforms

    Reimagining Enterprises with Digital Platforms

    Reimagining is rethinking how enterprises do business. To remain relevant in the digital age, every organization has to find new ways of redefining the value proposition they offer.

    People, process and technology are elements that are imperative to reinvention and transformation. A digital platform binds these elements to achieve business objectives successfully. Continue reading Reimagining Enterprises with Digital Platforms

    H. C. Madhavi

    Madhavi has more than a decade of experience in working for enterprise software products companies in marketing roles. She is closely associated in research and client interactions to comprehend customer experience challenges and ways of addressing them proactively by re-aligning existing IT infrastructure. Responsible for consistency in brand across multiple channels for Intense Technologies and evolving best practices for delivering Omni-channel customer experience strategies for large telecoms, banks and insurance organizations. She has gained experience on adapting latest technologies like cloud, analytics and business process automation to enhance customer experience in fastest possible ways.She has a degree in marketing from a reputed business school in Hyderabad and has been instrumental in initiating and implementing digital marketing at Intense Technologies. She actively involves in all the marketing activities and is open to try new marketing methods to see Intense as a Fortune 500.

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    Simplifying digital platforms for you…

    Simplifying- digital- platforms

    What do you do when you’re craving for pizza? Well, there are many ways you could go about this. Since, you’re particular about how your pizza should taste, you could bake one from scratch – knead the dough, pluck fresh veggies, make your topping and bake it. But that takes time, effort and is not the best idea when you’re hungry! You could go to the supermarket, pick ready-made ingredients for the perfect pizza of your taste – not a bad idea at all. Continue reading Simplifying digital platforms for you…

    Anisha Shastri

    Anisha Shastri comes with a diverse experience of working with large enterprises, SMEs and startups. Along with working on innovative digital platforms, her expertise lies in building corporate and product strategies. Having consulted for large clients in the Telecommunications, BFSI and Health Care industries, she comes with immense domain knowledge in these industries and a strong passion to help enterprises adapt to platforms to build a competitive edge. She holds an MBA in Entrepreneurship from Babson College, U.S.A and a Bachelor of Engineering, Information Technology from Osmania University. Currently, Anisha handles business strategy and overseas growth for Intense.

    More Posts - Website - LinkedIn

    Read more