Intelligent Enterprises are surely changing the way we live and work. Innovation accelerators such as AI and Machine Learning have transformed the way we interact. From delivering consistent communications, relevant content and recommendations to Omni-channel customer experience, technology empowers customers to access or work on multiple systems or devices, thus eliminating tedious, repetitive works.
Reimagining is rethinking how enterprises do business. To remain relevant in the digital age, every organization has to find new ways of redefining the value proposition they offer.
People, process and technology are elements that are imperative to reinvention and transformation. A digital platform binds these elements to achieve business objectives successfully. Continue reading Reimagining Enterprises with Digital Platforms
What do you do when you’re craving for pizza? Well, there are many ways you could go about this. Since, you’re particular about how your pizza should taste, you could bake one from scratch – knead the dough, pluck fresh veggies, make your topping and bake it. But that takes time, effort and is not the best idea when you’re hungry! You could go to the supermarket, pick ready-made ingredients for the perfect pizza of your taste – not a bad idea at all. Continue reading Simplifying digital platforms for you…
With large tech giants like Amazon, Google etc., slowly entering into the banking space with e-payment options like Amazon Pay and Google Pay, customer expectations from banking services are changing. In fact, as per a recent report by Bain & Company, 54% of global respondents would trust a technology company more than a bank with their money. Given this scenario, banks will need to innovate and act fast in order to gain new customers, improve revenues and stay competitive. Continue reading 4 ways digital technology platforms help banks improve customer engagement
E-mail, social media, instant messaging apps, the methods to communicate today are limitless. Technology has simplified the way we communicate with each other. Although there are many positives to this aspect, there are a whole new set of challenges associated with it as well. Continue reading Personalized Communications: Happier customers, Improved Revenues & Competitive Edge!