The digital landscape today is very different from what it was even a few months ago. With the swiftness in adapting to the digital, the surge in online transactions, the explosion of social media channels, and the use of big data, the digital landscape has evolved, and how!
Continue reading Orchestrating Omni-channel experience for the banking customer
Historically, banks worked in a completely physical world, so you had a number of branches, customer care departments, loan departments across banks in different locations. The premise always being building a good customer base, customer loyalty and trust. Continue reading Customer Experience, the key battleground for differentiation
Not long ago, every time business users needed a specific change in a software application, their go-to squad would be the already overworked programmers from IT department. Continue reading IT, Business and the power of collaboration
Intelligent Enterprises are surely changing the way we live and work. Innovation accelerators such as AI and Machine Learning have transformed the way we interact. From delivering consistent communications, relevant content and recommendations to Omni-channel customer experience, technology empowers customers to access or work on multiple systems or devices, thus eliminating tedious, repetitive works.
Continue reading Intelligent Technology, Intelligent Enterprises
Reimagining is rethinking how enterprises do business. To remain relevant in the digital age, every organization has to find new ways of redefining the value proposition they offer.
People, process and technology are elements that are imperative to reinvention and transformation. A digital platform binds these elements to achieve business objectives successfully. Continue reading Reimagining Enterprises with Digital Platforms