The Connected Customer in the Digital World

    The Connected Customer in the Digital World

    Customer expectations are constantly changing in the digital era. It’s all about digital interactions that improve customer engagement and CX. Now more than ever there is an increased need for innovative technologies that deliver exceptional customer journeys across touchpoints. Continue reading The Connected Customer in the Digital World

    H. C. Madhavi

    Madhavi has a rich experience of a decade-and-a-half working for Intense Technologies in various marketing roles. She is closely associated in research and client interactions to comprehend customer experience challenges and ways of addressing them proactively by re-aligning existing IT infrastructure. She plays a key role in evolving the positioning of the company. Content marketing and developing thought leadership for Intense Technologies are her passions. She has spearheaded, and continues to drive the digital marketing initiatives at Intense.A management graduate in Marketing and IT, she has been recognized as one of the most talented marketing professionals in India by World Marketing Congress in 2014 and 2015.

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    The customer centric video bill is here to stay

    how-interactive-video-bills-help improve cx

    The new age customer is not just demanding, he is more willing to churn. So, where does this leave telecom service providers in an era of competition where customer experience is the new battlefield for both differentiation and loyalty. Continue reading The customer centric video bill is here to stay

    H. C. Madhavi

    Madhavi has a rich experience of a decade-and-a-half working for Intense Technologies in various marketing roles. She is closely associated in research and client interactions to comprehend customer experience challenges and ways of addressing them proactively by re-aligning existing IT infrastructure. She plays a key role in evolving the positioning of the company. Content marketing and developing thought leadership for Intense Technologies are her passions. She has spearheaded, and continues to drive the digital marketing initiatives at Intense.A management graduate in Marketing and IT, she has been recognized as one of the most talented marketing professionals in India by World Marketing Congress in 2014 and 2015.

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    5G- staying connected 24/ 7 in a whole different way

    are-you-ready-for-5g

    Are you ready for 5G?

    4g compatibility means devices can connect to the internet faster than ever before. On a daily basis we see more and more devices actively communicating with each other, and the regular upgrades of the present networks are no more enough to support endlessly increasing traffic. Continue reading 5G- staying connected 24/ 7 in a whole different way

    André Clarkson

    André Clarkson, leads Sales for Intense Technologies for Europe and with over 20+ years of successful Sales and Sales Management experience. He has a invaluable proven track record in creating value-based relationships and helping CSP’s & Enterprises transform their businesses through adoption and effective use of digital cloud-based technology. He is a natural leader, a high achiever with astute business acumen and the ability to develop trust-based relationships with the ultimate goal to deliver high levels of performance and customer satisfaction. Given André's background across the aforementioned industry domains and the evolving cutting-edge technology landscape, he is at the forefront of driving change, identifying strategic opportunities to build value-based relationships while shepherding customers on their business transformation journeys.

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    Orchestrating Omni-channel experience for the banking customer

    Banking-omni-channel

    The digital landscape today is very different from what it was even a few months ago. With the swiftness in adapting to the digital, the surge in online transactions, the explosion of social media channels, and the use of big data, the digital landscape has evolved, and how!
    Continue reading Orchestrating Omni-channel experience for the banking customer

    H. C. Madhavi

    Madhavi has a rich experience of a decade-and-a-half working for Intense Technologies in various marketing roles. She is closely associated in research and client interactions to comprehend customer experience challenges and ways of addressing them proactively by re-aligning existing IT infrastructure. She plays a key role in evolving the positioning of the company. Content marketing and developing thought leadership for Intense Technologies are her passions. She has spearheaded, and continues to drive the digital marketing initiatives at Intense.A management graduate in Marketing and IT, she has been recognized as one of the most talented marketing professionals in India by World Marketing Congress in 2014 and 2015.

    More Posts - Website - LinkedIn

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    Customer Experience, the key battleground for differentiation

    customer-experience-the key-battleground-fo- differentiation

    Historically, banks worked in a completely physical world, so you had a number of branches, customer care departments, loan departments across banks in different locations. The premise always being building a good customer base, customer loyalty and trust. Continue reading Customer Experience, the key battleground for differentiation

    H. C. Madhavi

    Madhavi has a rich experience of a decade-and-a-half working for Intense Technologies in various marketing roles. She is closely associated in research and client interactions to comprehend customer experience challenges and ways of addressing them proactively by re-aligning existing IT infrastructure. She plays a key role in evolving the positioning of the company. Content marketing and developing thought leadership for Intense Technologies are her passions. She has spearheaded, and continues to drive the digital marketing initiatives at Intense.A management graduate in Marketing and IT, she has been recognized as one of the most talented marketing professionals in India by World Marketing Congress in 2014 and 2015.

    More Posts - Website - LinkedIn

    Read more