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Customer centricity is about aligning your processes to suit your customers’ needs than the other way round. It is easier said than done because of the ever expanding service portfolio and complex IT systems operating in silos. To stand out of the crowd you should attain a 360 degree view of your customer.

Intense Technologies is exhibiting enterprise software solutions for digital transformation of customer centric business processes to improve customer experience.

Intense is exhibiting enterprise software solutions for digital transformation of customer centric business processes to improve customer experience and reduce operational costs.

In a recent survey, 80% of respondents said that getting closer to customers and providing them with a differentiated experience is one of their top strategic objectives.

Telecom invoices if optimized have the potential to save costs, credits, and gain refunds. Never was there a non-discretionary budget item so easily optimized – and so often ignored. Now more than ever, organizations need tools and practices to keep telecom costs under control.

In this customer age, organizations not equipped with an agile customer experience would tend to fall back in the race to the peak. With an agile and efficient B2B customer communication experience an organization will be equipped to gear up for the wolf race. A digital business customer with minimal level of patience and time will always be a hard one to please – this can be changed with an agile, yet robust B2B customer experience platform.

Intense's customer life-cycle management solution, UniServe™ enables enterprises to undertake digital transformation of their mission critical, customer-centric business processes like acquiring, gaining insights, engaging and delivering experience to their customers.

In the Customer age, enterprises that do not adapt to digital technologies for transforming customer-centric processes lose out in the game. Mobility is becoming all-pervasive and customer onboarding is the critical first step of your relationship with your customer. Digital experience while onboarding has the dual advantage of delivering competitive edge and enabling a quicker start of the relationship.

Intense's customer life-cycle management solution, uniserveTM enables enterprises to undertake digital transformation of their mission critical, customer-centric business processes like acquiring, gaining insights, engaging and delivering experience to their customers.

While one piece of a puzzle might be enough for you to gather an impression, it does not provide you with the complete picture. Attend this Thought Leadership webinar to learn how you can draw on a trusted, accurate and comprehensive single customer view. In other words the single source of truth about the most important entity in your business – your customer.

Intense's customer life-cycle management solution, uniserveTM enables enterprises to undertake digital transformation of their mission critical, customer-centric business processes like acquiring, gaining insights, engaging and delivering experience to their customers.

Intense Technologies showcased their customer experience lifecycle platform, UniServe™ that digitalizes customer-facing business processes. Enterprises were impressed with UniServe’s capability of handling huge amount of customer data to provide a 360 degree view of customer interactions. All the stakeholders (CRM, Finance, marketing, sales etc) can get a holistic and consistent view of customer to take accurate and real time decisions

Intense Technologies has posted a subdued quarter, with contraction in revenues reflecting the long sales cycles for enterprise software products. This is on account of the mission critical nature of the application.

For insurance enterprises, customer experience is critical in creating competitive differentiation. Gaining a 360 degree view of customer is must to achieve this

Enterprises have terabytes of customer data lying in silos across different lines of business. The need of the hour is to intelligently unify customer centric business processes and analyze customer information to gain useful insights of the customer.

Intense Technologies showcased UniServe™, customer experience lifecycle platform that digitalizes customer-facing business processes. Intense showed how UniServe™ with their pre-built adaptor framework can connect to various data sources to create a 360 degree view of customer interactions. This approach allows enterprises to use their existing legacy systems and benefit from lower OPEX and superior experience

Revenue performance in H1 was underpinned by the enterprise nature of the business, which has translated into longer lead times for sales cycles to close. Margins meanwhile, continue to capture the combined impact of drawn-out sales cycles and expenditure incurred towards building business capabilities on a global basis.

SiliconIndia published Intense Technologies as “Company of the Year 2015” under the Enterprise Software category

Intense Technologies, a global enterprise software products company is proud to announce that it received Technology Top 100 (TT100) award for excellence in the category of Management of Technology at Innovation Awards Program held in Pretoria, South Africa.

True customer centricity is about aligning your business processes to better engage and interact with customers

Information technology research and advisory firm, Gartner, Inc has cited Intense Technologies in a recent report on Customer Communications Management solutions. Gartner’s reports covered the state of the CCM market insofar as identifying the present, future trends, and those leaders in customer communications and management solutions. The report detailed the maturity of the CCM market and those areas desirable to customers in CCM solutions, giving support to the business model and evolution of Intense Technologies CCM strategies. From the report:

Telecoms companies across the sector are struggling to match their desire for a positive relationship with their customer base with the capabilities of their backend software. Global Telecoms Insight talks to Eduardo Silva, associate European vice-president at Intense Technologies, about how the company’s UniServeTM platform rationalizes internal processes to ensure firms can fully meet the expectations of those who use their services.

Intense Technologies today announces its financial results for the quarter and nine-months ended December 31, 2015

London - March 21, 2016: Telecom service providers need the tools to act at speed and realize their customer experience objectives within months, not years if they are to succeed in a rapidly changing business landscape, Intense Technologies’VP Europe, Product and Marketing warned today.

Hyderabad – May 30, 2016:Intense Technologies today announces its financial results for the quarterand financialyear ended March 31,2016.

Hyderabad – June 1, 2016:Jayant Dwarkanath, CEO, Intense Technologies Ltd, highlights achievements of his company and its global emergence. He also shares company’s strong track record of deploying scalable products to Banking & Financial services, Insurance and Government sectors with Elets News Network (ENN). Excerpts

Multi-year landmark agreement signed with leading communication service provider for over $25 million Intense Technologies, a global enterprise software products company, has announced a multiyear, managed services contract with a leading communications services provider that enjoys a customer base of 100 million in India. The engagement marks a transformative landmark deal for the company in terms of size, scale and duration.

Positions ‘UniServe’, as the ‘numero uno’ digital transformation platform across major continents Agreement builds on business momentum from previous wins in the telecom domain globally and domestically

India headquartered enterprise software products company Intense technologies, with leadership presence in South Asia telecom and emerging presence across the U.S., LatAm, EMEA and A-PAC geographies announced, today, the promotion of its Global Head of Sales, Mr. Anil Kumar Vengayil to the role of Chief Operating Officer (COO).

India headquartered enterprise software products company Intense technologies, with leadership presence in South Asia telecom and emerging presence across the U.S, LATAM, EMEA and APAC geographies announced its win at the iCMG Architecture Awards of Excellence 2016.