Intense Technologies Named a 'Leader' on Aspire Leaderboard for Interaction Experience Management (IXM)
England, UK and Hyderabad, India: Intense Technologies has been recognized as a ‘Leader’ in the Interaction Experience Management (IXM) grid on the Aspire Leaderboard, run by Aspire CCS—a leading analyst firm specializing in Customer Communications Management (CCM), Customer Experience (CX), and IXM across North America, Europe, and the Asia-Pacific (APAC) region. This recognition reinforces the company’s global impact on customer communications management and highlights its expertise, innovation, and strong capabilities in transforming customer experiences through advanced IXM solutions.
The Aspire CCS assessment highlights the strengths of Intense's low-code development platform, Reasy, which accelerates the design and delivery of business automation and customer communication solutions. Its drag-and-drop functionality simplifies application design, enabling users to create and customize interfaces without coding.
Equipped with a visual UI builder, data modeling, API integration, and workflow automation, the platform supports application development with standard dynamic form design capabilities, field- and page-level data computations and validation, user authentication, document uploads, and dashboard features. Its advanced data analytics capabilities help eliminate redundant interactions, enabling personalized communication based on customer preferences, such as preferred channels and relevant promotional offers. With powerful features and interactive dashboards, the Reasy platform ensures frictionless, intelligent customer interactions.
With a growing presence in SaaS and thin-client design environments, Intense serves some of the world’s largest enterprises and public sector organizations. Its mobile operator solutions onboard 600,000+ customers daily, demonstrating scalability and efficiency. Underpinned by strong data capabilities and AI/ML, the company aims to enhance business agility to meet enterprise demands in a robust digital economy.
Along with its IXM capabilities, Intense is also recognized for its vendor-hosted CCM SaaS offering on AWS, which allows customers to control where their data resides geographically. With a strong presence in APAC, Intense’s Communication Experience Platform is equipped with a wide range of bi-directional capabilities, including chatbots, personalized videos, and dynamic video bills powered by HTML5. The technology seamlessly integrates with various use cases, including payment services, and functions as a virtual data source, reducing or complementing ETL operations.
Backed by proven expertise in telecommunications, insurance, and the public sector, Intense also expands into banking and financial services, helping enterprises address consolidated billing challenges in fragmented, siloed ecosystems.
Kaspar Roos, Founder and CEO of Aspire CCS, stated:
"Intense’s API exchange leverages out-of-the-box (OOTB) connectors to seamlessly integrate UniServe™ NXT with third-party enterprise-grade solutions. The company serves large marquee customers, including major organizations in India, facilitating millions of tax filings, communications, and form submissions. Intense has also built an extensive partner network to support large-scale customer operations. For enterprises seeking a solution that combines CCM, IXM, and Process Management (BPM), Intense is a strong choice."
With this recognition, Intense Technologies continues to redefine Customer Communication and Interaction Experience Management (IXM) through state-of-the-art solutions. Its advanced low-code platform seamlessly integrates with the CCM platform, creating a centralized communication hub for multiple channels. Using visual journey mapping tools, it streamlines communication processes, while automation supports complex, high-volume use cases such as customer onboarding, campaign management, and taxation.
On this occasion, Founder, and Managing Director of Intense Technologies, Mr. C. K. Shastri, said:
"We are proud to be recognized as a ‘Leader’ for our milestone IXM capabilities by Aspire CCS, which validates our commitment to transforming enterprises with AI-driven customer experiences. Our Low-code platform equips businesses with a simple yet powerful solution to accelerate development, boost efficiency, and drive cost optimization. By seamlessly integrating and leveraging data from multiple sources, we empower businesses with actionable insights to deliver hyper-personalized, intelligent customer engagements. We are privileged to serve some of the world’s largest enterprises, and we remain committed to pushing the frontiers of technology to deliver smarter, more seamless customer interactions."
Discover how Intense Technologies is transforming customer interactions with its powerful IXM capabilities—to cut costs, streamline operational efficiency, enhance customer engagement, and drive long-term business growth through seamless automation and intelligent communications. Access the Intense Technologies’ IXM profile here.
About Aspire CCS
Aspire CCS is a leading analyst firm specializing in Customer Communications Management (CCM), Customer Experience (CX), and Interaction Experience Management (IXM) across North America, Europe, and Asia-Pacific (APAC). It provides unbiased evaluations of vendor performance based on innovation, market presence, and strategic vision. Aspire CCS delivers actionable insights and expert guidance through highly specialized services, helping enterprises navigate the evolving digital scenario.
About Intense Technologies Limited
Intense Technologies is a publicly listed, AI-first, platform-driven services company specializing in mission-critical solutions for communication, data management, and process automation across the BFSI, Telecom, and Government sectors. Its innovative platforms impact a billion lives daily, processing over $25 billion in revenue data annually. Recognized by leading industry analysts such as Gartner, IDC, Celent, and Omdia, Intense continues to empower enterprises with IP-enabled platforms and services, helping them achieve their digital-first transformation goals.
With a presence across four continents, Intense Technologies has enabled leading banks to achieve three-digit crore savings by centralizing and optimizing customer communication processes. Trusted by one of the largest revenue services bodies, its low-code platform supports 85 million end-users in tax filings. Additionally, the company facilitates the delivery of 1 billion notifications annually, generates 50 million statements each month, and has successfully onboarded over 1 billion subscribers.
Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN