Optimizing the insurance customer journey

Customer Engagement Hub Solution built on UniServe™ NXT delivers a seamless, intuitive experience that is easy to use and allows you to personalize customer interactions. The result is a delighted, loyal policyholder or customer and a better bottom line.

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Move beyond a transactional, data-centric view of policyholders with UniServe™ NXT

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Intense Technologies’ Customer Engagement Hub is an advanced Omni-channel

solution that helps enterprises - onboard, service and engage with their customers more effectively by sending the right message to the right customer at the right time through the right channel. The customers are engaged constantly through their preferred channels of communication to increase loyalty and experience, and simultaneously reduce customer service costs.

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Focused interactions for better efficiency

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The Customer Engagement Hub combines data, intent and business process management to provide a complete, personalized view of each policyholder. Intelligent processes automate decision-making so that customer service representatives (CSRs) always deliver relevant, context-driven responses at exactly the right time. The result is customer-focused interactions delivered with maximum efficiency to benefit both your customer and your company.

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Enabling digital transformation

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UniServe™ NXT provides extensive customer engagement capabilities optimized with industry best practices that enables insurance companies to place CRM at the core of their digital transformation journey. A single view of the customer allows everyone – from sales agents and marketing teams to contact center advisors and brokers – to see all the customer's policies and activities in a single screen. They can also deal with any customer concerns quickly and professionally; frequently turning a caller with a complaint into a satisfied customer.

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