Delivering business value for IT with Digital Customer Engagement

Today, CIO's face the difficult challenge of bringing new technologies and processes to the business, whilst simultaneously maintaining their security and governance posture effectively

Today, CIO's face the difficult challenge of bringing new technologies and processes to the business, whilst simultaneously maintaining their security and governance posture effectively.

In addition to customer experience, digital transformation initiatives will remain high on the priority list since it is a key link that binds together both CCM and customer experience management (CXM).

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The shift to digital and interactive formats, emerging technology such as big data analytics, machine learning, and chat bots can be leveraged to turn communication end-points into midpoints that drive further interaction.

With UniServe™ NXT, CIO's can ensure true personalization and empowerment of the customer, reduce operations costs and dependency on manpower.

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