White Papers

Billing Revenue Assurance and Audit - Complexities and Challenges

Worldwide, today’s Telecom Service Providers are grappling with problems of revenue leakage, customer dissatisfaction and compliance complexities arising out of billing inaccuracies. On one hand, when customers are over-billed, it leads to customer dissatisfaction and customer churn, on the other hand, when customers are under-billed, it results in massive revenue losses for the Telecom Service Provider thereby impacting their bottom line and margins

Smart compliance of regulations for registration of telephone subscribers

Customers today want their onboarding to be as smooth as possible. So, enterprises today should be focusing on enhancing their services in order to enhance experience. There is also the concern of the services being misused as customer onboarding is a very critical step for a Telco. Hence the identity of the subscriber needs to be established and ensured that the services would never be misused for any other purpose such as frauds, robbery and other thefts including terrorist attacks

Customer experience with UniServe™ NXT platform

Enterprise customers today need greater visibility and want service providers to partner with them to achieve business growth. Being customer-centric is not a choice anymore; it is a must for telecom service providers to survive. The question however is how fast can you get there? This determines your competitive advantage.

Digital Transformation in the Telecom Industry

Being customer-centric is not a choice anymore; it is a must for telecom service providers to survive. The journey of being customer-centric should start from understanding the customer and then aligning your organization around the customer's expectations, convenience, whims and fancies

Accelerating Customer Communications- Leveraging Low Code Techniques to Enhance Personalized Communication

The unprecedented disruption of the past two years and the accelerated evolution of Customer Communications Management (CCM) have made successful consumer interaction even more vital to overall business growth

Fortune Business Insights Recognizes Intense Technologies for Customer Communication Management, 2024

Hyderabad, India – April 30, 2024 – Intense Technologies Limited, a global IP-enabled Platform and Services company has been recognized in Fortune Business Insights in the Customer Communication Management domain

Intense Technologies Achieves Leader Position in 2023 SPARK Matrix for Customer Communications Management

Intense Technologies has been recognized as a Technology Leader in Quadrant Knowledge Solutions' 2023 SPARK Matrix™ for Customer Communication Management.

Quadrant SPARK Matrix™ Recognizes Intense Technologies for Customer Communication Management, 2024

Hyderabad, India – February 29, 2024 – Intense Technologies Limited, a global Enterprise Platform and Tech-enabled services company has been recognized in 2024 Quadrant SPARK Matrix™ for Customer Communication Management.