Enterprise customers today need greater visibility and want service providers to partner with them to achieve business growth. Being customer-centric is not a choice anymore; it is a must for telecom service providers to survive. The question however is how fast can you get there? This determines your competitive advantage.
Businesses which are segmented into silos are optimised to perform isolated functions well. By design, these firms are incapable of cooperating across departments to create seamless experiences responsive to customers' needs. For example, telecom service providers often divide different product lines (mobile, broadband, fixed line, DTH) into SBUs that make more sense from the manageability aspect instead of they trying to figure out which mobile and broadband scheme if taken together will address the customer needs.
Our platform, UniServe™ NXT is designed to dig deep into the data and analyse customer information that can help you gain insights on building competitive differentiators throughout the customer experience lifecycle.
B2B Customer Experience
Enterprise customers today need greater visibility and control of their communication services and want service providers to partner with them to achieve business growth.
How UniServe™ NXT helps telecom service providers to enable greater visibility to B2B customers
- Unified portal to view and organise their data with respect to organisational hierarchies and geographies
- Consolidation of billing information from multiple lines of business
- Analytics and reports on usage for insights on spend patterns
- Role-based access and dashboards for comprehending spend
UniServe™ NXT transforms your systems of record into systems of engagement in the fastest possible way!
Our platform helps telecoms to deliver operational efficiency at low cost and empowers them to take a calculated, incremental approach to digital transformation by investing in solutions that will give immediate results and at the same time support long-term vision. Modernisation of existing systems with analytics capabilities empowers every stakeholder within the enterprise to deliver swift customer service. This brings in much-required enterprise agility.