Digital onboarding for the connected banking customer

In times of physical distancing and remote working, banks are moving towards new ways of connecting to their customers. They are meeting them right where the customers are. Banking customers can now complete the KYC for their accounts within just a few minutes. How does the platform help?

• Through our unified platform, UniServe™ NXT, the customer receives a link on an SMS, Whatsapp or email.
• To proceed with the application, the customer clicks the link and they are presented with an e-form that will request the details of the customer, scanned proof of identity and proof of address.
• Once the customer has filled the form, they click on Submit button.
• A pop up message with an acknowledgement is shown to the customer.
• The customer will now get a video verification call from the customer service team at their convenient time. The AI based facial recognition built on UniServe™ NXT aids the audiovisual interaction with the customer that confirms the customer's identity and details.
• During the process, customer’s KYC documents are verified and their signatures are recorded through a video call with a bank officer, thus doing away with the need of physically visiting a bank branch.
• Once confirmed and verified the customer is onboarded.

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