Enhance customer experience and optimise service costs with interactive video statements

Interactive video statements enhance customer experience significantly. In a day and age where digital interactions can build better customer loyalty with improved service, and seamless communications, it offers a host of benefits to both the customer and the telecom service provider

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The Telecom industry is faced with challenges such as:

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• Bottlenecks when it comes to delivering consistent customer experience
• High contact centre volumes
• High operational costs
• Unhappy customers due to billing discrepancies and the related costs
• Delayed payments
• Customer churn and more

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How do interactive video statements help?

• The customer is provided with clear bill
• This includes all billing components as the video runs the customer through all the features
• The video enables customer self-serve capabilities.
• Helps register feedback and a chatbot is assigned to handle queries
• Allows easy payment from within the video bill
• Integration with payment gateways

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Interactive video statements offer a host of benefits, here are some interesting statistics

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• 30% enhancement in e-adoption rates
• 65% to 85% reduction in operating costs from manual processing of communications
• 20% reduction in billing related costs to contact center

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To conclude, interactive video statements help deliver a great customer experience, which in turn improves NPS, customer loyalty and boosts the rate of digital adoption.