Press Release

UniServe™ NXT Digital Suite Rated the Best in the Market by Customers

Hyderabad, INDIA- January 2, 2023 : The year 2022 ended on a memorable note at Intense Technologies. Our UniServe™ NXT Digital Suite was rated the best, ranked Number one in Gartner Peer Insights 2022 by customers for Customer Communication Management securing a 4.7 Rating out of 5. And, over 97% of customers rated us 4 and 5 on a scale of 5 and our product as outstanding with excellent product functionalities.

The accomplishment fills us with a sense of pride, as we surpassed some of the leading competitors in the industry by a great margin and emerged as the finest.

This is one of our cherished recognitions because it recognizes the positive impact we have made on our customers, who continue to rely on us for the software solutions that enable their business growth. The high satisfaction indicates that UniServe™ NXT is a long-term strategic partner of choice for companies who have purchased, implemented, and used our solutions built on the platform. The reviews give insight into not only how satisfied customers are with the product, but also their experience in the long run with the overall planning, installation, support, and service during software implementation and beyond.

Mr. C.K. Shastri, Founder and Managing Director, Intense Technologies said, Our customers power everything we do at Intense. And when there over 136 verified reviews from our customers on what they like about product, it tells us we’re doing something right. And it fuels us to keep working to make our customer experience even better. We have built our products to help organizations realize their true potential and create a digital future and achieve success.”

Gartner gathered feedback from customers across industries, departments, functions and geographies. Those customers provided honest reviews about their experiences using their platforms of choice. The individual reviews and ratings are a valuable source of information for IT and Business professionals and decision makers looking for ways to modernize and overcome digital transformation challenges by taking a strategic approach.

Want to hear some of the other things customers liked about UniServeTM NXT? Most customers rated us a 5 out of 5 for the following:

  • Evaluation & Contracting
  • Integration & Deployment
  • Service & Support
  • Product Capabilities

Related Links

Read complete reviews here.

Read the latest Gartner Peer Insights here

Learn more about Digital Customer Engagement Solutions

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Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About Intense

Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA, and APAC. Our enterprise software products are used globally by Fortune 500s for the digital transformation of customer-centric business processes resulting in improved revenues, greater customer centricity, and reduced operational expenses. We serve customers across 4 continents, with a 70% market share in Telecom in South Asia. Today, we process 25 billion USD worth of client revenue data and have a 500 million subscriber base across our engagements. Intense Technologies has sales offices in Singapore, UAE, USA, and UK. Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN

For further information, please contact:
Anisha M,
Intense Technologies Ltd.
Phone: 040 4455 8578

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