Enhance CX with interactive mobile responsive statements

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The Interactive HTML 5 Based CCM solution built on UniServeTM NXT platform transforms customer experience for banks significantly. With this solution

Business challenges faced by banks

  • Providing differentiated CX at all times
  • Increasing customer support costs
  • Higher rate of disputes results in payment delays
  • Improving customer stickiness

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The Interactive HTML 5 Based CCM solution built on UniServeTM NXT platform transforms customer experience for banks significantly. With this solution

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  • A rich customer experience is seen aligning with an organisation’s digital-first strategy
  • Reduced customer engagement costs by reducing call volume to the contact center, accelerates revenue realisation through clear and crisp statements
  • Interactive HTML statements sent as a hyperlink via email is supported by all browsers and compatible with desktop and mobiles

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How this works?

  • The secure statement is delivered through an email with password protection
  • Register any complaints directly through the statement
  • Provision to convert EMI, EMI calculator, amounts and other options available
  • Rewards and benefits displays rewards points summary
  • Customer can create the budget threshold, view average of last six months and create various spend categories
  • Consolidated statement for CASA, Credit Card, Deposits, Loan, Over Draft
  • Graphical view of account transactions

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Benefits:

  • Improvement in e-adoption rates
  • Reduction in operating costs from manual processing of communications
  • Reduction in statement related costs to contact center
  • Improved CX with personalisation that positively impacts NPS

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