Omdia Recognizes Intense Technologies as a ‘Challenger’ for Customer Communication Management, 2024

The Omdia report compares solutions from leading customer communications management (CCM) vendors and aims to help decision-makers draw up a shortlist of products.

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Designed as an end-to-end customer communication governance platform, UniServe^TM NXT empowers organizations to efficiently engage with customers, deliver exceptional service, enhance workflow productivity, comply with stringent regulations, and reduce Operational Expenditures. The platform provides seamless customer journey mapping, dynamic adaptors for LOBs, a centralized communications management system, and enables standardized and consistent branding across all communication efforts

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It leverages AI-based analytics for performance analysis and optimization of communication efforts; including fine-tuning send times of communications and establishing business rules for operational cost optimization.

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With over three decades of industry expertise, Intense Technologies continues to create a global Enterprise impact that resonates across industries. The company has helped seamlessly onboarding over 1Bn subscribers, sends more than 200Bn real-time notifications annually, and enables effortless tax filing for 85Mn+ Citizens for a leading revenue body. Additionally, its low-code application development platform helps teams build Enterprise-grade applications in record time with no manual coding efforts and minimized costs. It also offers a range of IP-enabled Services including Managed Services, Data Services, Talent-as-a-Service, Testing Services, and Cloud Services to improve revenues, optimize process efficiency, and drive better business outcomes.

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Intense Technologies should appear on your shortlist if you are a large enterprise in telecommunications, banking, financial services, or insurance and require a CCM with a strong focus on regulatory compliance and governance.

- Sue Clarke, Associate Senior Analyst, Omdia

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About Intense Technologies

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Intense Technologies Limited is a global Enterprise Platform and Tech-enabled services company, headquartered in India while making its mark across EMEA and UK; with sales offices in Singapore, UAE, and USA. With a deep industry experience of over three decades and 70+ global implementations, we specialize in industries across Banking, Financial Services, Insurance, Education, and Energy & Utilities, including leading the baton in e-governance projects in South Asia and play a crucial role in contributing to the success of marquee Enterprise clients.

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We serve customers across 4 continents, processing over 25 billion USD worth of client revenue data, and have a 500 million subscriber base across our engagements. We are all about cultivating strong relationships, be it Fortune 500 customers or top-tier global partners to deliver long-term business impact. Delivering agility at a global scale – we continue to empower Enterprises with our best-in-class IP-enabled Services to achieve their digital-first goals.

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Intense Technologies: BSE: 532326; ISIN: INE781A01025; Bloomberg: INTEC IN

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