Intense Technologies Recognized as a Luminary Solution in Celent CCM: Global Insurance Report 2024

According to Celent, ‘being designated as a Luminary solution signifies that UniServe™ CCM excels in terms of functionality and technology in Celent’s evaluation, making it a compelling choice for insurers seeking a CCM solution in the market.’

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Celent’s Technical Capability Matrix ranked UniServe™ CCM based on the sophistication and breadth of its technology and functionality, securing Intense Technologies’ status over 50 leading CCM providers in the insurance space due to its exceptional capabilities, including:

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• Document and Communication Delivery: Generate documents in multiple print streams, distribute communications through diverse channels, and manage documents via Robo Advisors, Chatbots, and more. Easily create, scan, search, and retrieve communications.
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• Communication Data and Analytics: Extract and analyze data from multiple sources and channels, leveraging predictive analytics for smarter decision-making in marketing campaigns and ad-hoc communications.
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• SaaS Capabilities: Over 80% of the system is built on microservices, supporting multi-tenant architecture with elastic deployment approaches.
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• AI Integration: Seamless integration of AI, including machine learning, image recognition, Generative AI, LLMs, and more.

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By automating the entire customer lifecycle and reducing engagement costs, UniServe™ CCM integrates effortlessly with systems and processes for end-to-end automation.

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Fill out the form to receive your complimentary copy of the Celent CCM Global Insurance Report 2024!

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