The Onset of AI-Driven Customer Communications
In an era where enterprises face mounting inefficiencies, redundant messaging, and escalating operational costs, Intense Technologies’ AI-driven Centralized Communication Governance Hub offers a unified platform to monitor communication performance across multiple lines of business, enables quick adaptation to new RBI and TRAI regulations, cutting change management from months to hours. With simplified template management and the ability to deliver hyper-personalized, contextual communications, we help businesses enhance customer experience and improve wallet-share—all from a centralized, easy-to-manage platform.
As highlighted in the IDC MarketScape Vendor Assessment 2024, fostering interactive communications at every stage of the customer journey is not just a strategy—it’s the key to driving real business impact. Read the 2024 IDC MarketScape Report to learn why Intense Technologies is named a Major Player in Intelligent CCM.
Why Enterprises Trust Intense to Transform Communications Journey
Optimize customer journeys across mobile apps, social media, SMS, IVR, email, WhatsApp, Telegram, RCS, In-App push notifications, and more to boost customer engagement.
Accelerate app development using text, images, PDFs, Figma, and more, to fast-track time to market.
Enable interactive communications, video statements, and chatbots to improve customer experience.
How Intense is Reshaping the CCM Space as a Major Player
Intense Technologies’ Centralized Communication Governance Hub equips enterprises with a unified platform to seamlessly manage communication performance across multiple lines of business and channels. Leveraging data-driven analytics, organizations can pinpoint areas for improvement and effectively govern their entire communication ecosystem. Powered by AI-based analytics, our platform optimizes communication strategies—fine-tuning send times and establishing business rules to drive operational cost efficiency. These advanced capabilities have firmly established us as a leading provider of intelligent CCM in the industry.
In the IDC MarketScape vendor assessment for Intelligent Customer Communications report, enterprises can explore our unique capabilities and strengths, including,
- GUI-based Report Designer: Ensure flexible data management and analytics to create and publish customized reports.
- AI-based Forms Management: Seamlessly integrate with enterprise applications and web frameworks, while enhancing accessibility with voice assistants for document reading and more.
- AI-driven Sketch-to-Code: Revolutionize the design-to-development process by automatically converting hand-drawn sketches into fully functional code—no manual coding required.
Get the complimentary excerpt of the IDC MarketScape report!