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Empowering Utilities Companies to Differentiate Their Services

Utilities players should adopt specific IT strategies to create greater customer intimacy that would enable personalized service delivery. A lack of integrated solutions to streamline their customer-centric processes disrupts customer engagement.

Integrate, Engage, and Amplify Customer Experience:

Intense Technologies Utilities solution

Count on our UniServeTM platform to modernize your customer engagement though digital channels. Trusted by large organizations, like Torrent power, for delivering B2B customer experience, this breakthrough platform assists in transforming every aspect of customer interaction—acquisition, engagement, gaining insights, and delivering experience.

By streamlining your customer-facing legacy systems,UniServeTM enables you to:
Acquire

Onboard your customers quickly

Reduce customer acquisition costs while bringing down customer onboarding time by more than 50% with tab based digital onboarding solution.

Analyze

Gain 360 degree view of the customer

Internal stakeholders are empowered with right information about the customer at the right time by establishing single identity across multiple services.

Engage

Deliver omni-channel experience

Send consolidated, interactive, personalized communication to customers through multiple channels for enhanced eperience.

Experience

Give greater control with self-service solution

Your B2B and B2C customers can manage their services and access pertinent information on the click with mobile compatible self-service portals.