Communication Media

Communications and Media

Accelerate your digital transformation for a better business outcome

Working with a proactive communications service provider (CSP) is key to developing new markets and business models. Leverage unique customer data assets to target new business segments.

UniServe™ NXT platform lets you digitalize the customer experience lifecycle. It modernizes existing infrastructure to generate your digital transformation of your business.

Digital businesses need to constantly review and update their operation procedures. Our solution offers a 360-degree view of customer data. We unify OSS and BSS applications to deliver faster and more efficient customer experiences across multiple channels. Leverage personalized up-sell and cross-sell opportunities to improve revenue and streamline operations.

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Big data insights allow you to deliver consistent omni-channel customer experiences. Using intelligent analysis, you can assess the most recent customer interactions using big data analytics and improve your customer experience through both physical and digital channels.

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See how you can transform your customer experience lifecycle

Acquire

Faster customer onboarding processes that comply with SIM registration regulations.

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Order management system modernization supports diversification into adjacent markets.

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Analyze

Unique customer identities across lines of business allow for personalized engagement.

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Robotic automation of pre-bill auditing ensures metering and billing accuracy.

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Engage

Personalized, interactive and consistent customer communications increase customer loyalty, lower customer service costs, and improve revenues.

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Centralized customer engagement hub sends notifications to multiple stakeholders, launches personalized campaigns, and exposes business processes to customers, reducing support costs.

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Experience

Deliver exceptional enterprise customer experiences with exposed business processes and intelligently guided sales funnels. Automate and streamline order fulfillment to expand beyond your competitors' capabilities.

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Deliver a unified customer experience across physical and digital channels by unifying data silos across different lines of business.

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Transform your customer experience and equip business agility