According to a study conducted by Voice & Data, 54% of a TSP’s revenue is contributed by enterprise customers. A Fortune 500 company spends about $116 million yearly on telecom expenses. Focusing on enhancing the B2B customer experience will yield loyalty, retention and increased revenues.
Customer experience is a competitive battleground. Customer experience relates to how business customers and their stakeholders perceive the entirety of interactions they have with a company across all touch points.
TSPs have legacy systems operating in silos making it complex and expensive to provide digital age customer experience.