Omni-channel Customer Experience
Deliver an omni-channel customer experience using UniServe™ NXT
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Deliver an omni-channel customer experience using UniServe™ NXT
Watch videoA 360-degree view of customer interactions across various digital channels enables seamless and consistent customer experiences.
Big data offers you critical insights into customer behavior. Bind these insights to the context of near real-time data to deliver relevance to the omni-channel experience.
Omni-channel customer experiences require omni-channel CRM and streamlined internal processes that are customer-centric.
Our customer experience solution built on the UniServe™ NXT platform helps enterprises streamline back-office operations. Use it to apply near real-time insights to customer interactions and ensure continuous customer engagement. This builds trust and generates customer loyalty, which increases your NPS and decreases customer churn.
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Unify your existing CRM with other applications to help you save on customer service costs. Our platform allows your customer support team to access one application for all its needs, such as tracking customer interactions throughout various channels and utilizing customer information across applications.
Watch videoUniServe™ NXT helps you create highly personalized, cross-channel customer engagement. This delivers exceptional brand experiences uniformly across all digital touch points. Contextual experiences powered by data gathered from the most recent customer interactions help you improve revenues by sending personalized offers tailored to customer needs.
Watch videoOmni-channel experiences ensure a smooth transition between physical and digital channels. They produce near real-time updates of customer interactions on various channels, which can be sent to all stakeholders – like CRM executives, physical store agents, partners, and field personnel. UniServe™ NXT brings people, processes, and technology together to deliver the full omni-channel experience.
View Use caseAnalytics on omni-channel customer interactions generates useful insights on customers’ needs. Use these to design products and services that satisfy their needs, then measure customers' reactions over multiple channels. UniServe™ NXT’s offers analytical capabilities that can hugely boost the effectiveness of customer interactions.