UniServe™ NXT Digital
Customer Communications Management
Connect with your customers in ways they want
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Connect with your customers in ways they want
Watch VideoUniServe™ Digital Suite has consistently catered to enterprise communications needs across multiple verticals – telecom, banking, insurance, government, utilities, and many.
For more than a decade, our clients have used our digital product suite to create new and valuable customer experiences.
We provide our clients with pre-built connectors adapters, and data virtualization technologies. These help modernize existing legacy infrastructure instantly – there is no need for long, drawn-out transformation projects.
Today customers’ demand personalized experience at every possible touch point via email, web, social media, connected things, Virtual Assistant amongst others. In this highly competitive environment, it is becoming more and more important for enterprises to leverage Internet of things and AI. From personalization through interactive videos that redefines customer experience, opening up newer revenue streams, improved operational efficiency, and NPS and reduced costs, Insurance companies are transforming their communications strategy.
Telecoms across the world use our UniServe™ NXT Digital Customer Communications Management product and enhance customer experience with interactive mobile responsive statements. This gives the competitive edge with a digital first strategy.
Read MoreKnow how our interactive video bill helps transform customer experience by providing consistent experience across multiple devices and different form factors. Build the competitive edge with a digital first strategy.
Read MoreUniServe™ ™ NXT Digital Suite helps you gain a complete view of your customers by bridging data and process silos. It also lets you design interactive and personalized customer messages and apply business rules to messaging context, delivering consistent communications through all physical and digital channels.
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A centralized, AI-powered CCM product like ours solves some of the biggest problems companies face around managing legacy content and creating consistent, compelling Omni-channel customer experiences. UniServe™ NXT Digital Suite enables customer engagement, information management and digitalization of Omni-channel customer experience delivering the benefits of enhanced brand image and reduced customer support costs.
With a 70% market share in the South Asian telecom market, we are the leading service provider for the insurance and government verticals in this region. Our customers benefit from reduced operational and customer service costs, increased customer loyalty and better NPS.
Customers' mobile-first mindset makes it imperative to send two-way interactive, responsive customer communications. Service providers can send HTML5-based interactive communications that are personalized to customer profiles. It helps businesses expand service channels while reducing support and operational expenses.
Technology is fundamentally changing the way we live and work. There's a growing interest in integrating technology into everyday life, people have with ease moved to digital mediums such as Social Media platforms, connected things, smart devices and mobile apps for interacting with their service providers.
Download Data SheetAccelerate your digital transformation journey with UniServe™ NXT Digital Suite and redefine customer experience, open up newer revenue streams, improve operational efficiency, and NPS and reduce costs.
Learn how organizations can improve processes and capture value for business teams. Click on the business function to know more.
