Customers today want their onboarding to be as smooth as possible. So, enterprises today should be focusing on enhancing their services in order to enhance experience. There is also the concern of the services being misused as customer onboarding is a very critical step for a Telco. Hence the identity of the subscriber needs to be established and ensured that the services would never be misused for any other purpose such as frauds, robbery and other thefts including terrorist attacks.
Telecom Regulatory authorities such as NCC (Nigerian Communications Commission) and TRAI (Telecom Regulatory Authority of India) on the other hand are imposing very strict regulations for compliance by TSPs (Telecom Service Provider). Any violation would entail huge penalties for the TSPs. Hence there is a need for TSPs to not only comply with these regulations but also onboard the customers faster. But unfortunately, TSPs need to overcome many a challenge to meet these dual objectives.
Our platform, UniServe™ NXT is an end-to-end single and comprehensive solution that facilitates:
UniServe™ NXT helps you onboard your customers easily by authenticating customer information from the national database, onboarding non- local, high security areas and foreign residents, integrating with more than 20 systems and avoiding duplication of customer data.
Our solution helps Telcos to face some of the challenges related to Technology, people and process:
Intense has the rare distinction of having 75% market share in the domestic Telecom vertical in India. Currently Intense’s tried, tested and trusted product Uniserve Onboard is used by major telecom providers in India (Airtel, Idea Cellular etc.) to Onboard 1.3 million customers a day, to comply with the stringent regulations of TRAI (Telecom Regulatory Authority of India) and DoT (Department of Telecommunications).
Our solution is easy to use and has a user-friendly interface to ensure that all the data is captured highly accurately with appropriate validations wherever required. Some salient features: