Communication Media

One Platform Better Customer Experience for Telecom

 

Superior CX is the need of the hour!

In the highly competitive telecom industry, customer service and customer experience are critical factors in building and maintaining a competitive advantage. Telecom giants are adding more services to their business portfolios, due to M&A. And it is becoming more complex to reduce costs, deliver superior customer experience and simplify the complexity of M&A.

Challenges

  • Multiple legacy systems leading to multiple front-end systems.
  • Keeping tab of customer orders, multi-channel communications, analytics, etc. is becoming tedious.
  • Disputes arising out of manual errors and also there is a significant waste of time and money in collecting information from different systems.

Digital customer engagement platform that delivers superior customer experience

With our award winning UniServeā„¢ NXT platform federate data from multiple business support systems into one unified platform in the shortest time.

Platform advantage

  • View customers with alerts and notifications, analytics, monthly bill, Billing/invoice consolidation, and payments are available to all stakeholders at the click of a button.
  • Improve customer centricity, operational efficiency, and reduced turnaround time.
  • Cut down on IT by almost 50 percent.
  • Lay a strong foundation for billing consolidation without business disruption
  • Introduce more services and support business objectives.

Enhanced customer experience = customer retention

UniServeā„¢ NXT, a tried, tested, and trusted platform used by Fortune 500 companies in 45 plus countries across 4 continents that offers a 360 degree view of customer interactions and communications, consistent customer experience, and much more.

Take your customer experience to the next level today.

Transform your customer experience and equip business agility