Customer experience (CX) is among the key differentiators for service providers when it comes to acquiring and retaining customers. Faster, feasible, and accurate resolutions have become inevitable for telecom service providers. The interactive audio/video bill solution helps in generating comprehensible statements to improve CX and revenue. An intuitive interactive audio/video bill solution built on a sophisticated platform UniServe™ NXT with AI capabilities can be integrated easily with your existing billing / CRM / report generation systems.
Features
- Integration with core billing system to present customer information on the statement
- Clear articulation of relevant billing components such as plan, upgrade/downgrade
- Consolidation of data from multiple lines of business
- Consistent and personalized communications through channels like- SMS, Email, and Mobile app
- Handle customers queries/tickets on the bill generated
- Work with other functions to resolve customer bill disputes
- Manage and support solution deployment
Value Delivered
- 30% enhancement in e-adoption rates
- 20% reduction in billing volumes
- Reduced customer support costs
- Faster revenue realization
- Digital-first and personalized customer relationship
- Improved customer satisfaction
- Improved customer churn
- Improved customer experience
Contact us today for personalized and interactive statements that can help improve CX
