Business challenges faced by banks
- Providing differentiated CX at all times
- Increasing customer support costs
- Higher rate of disputes results in payment delays
- Improving customer stickiness
The Interactive HTML 5 Based CCM solution built on UniServeTM NXT platform transforms customer experience for banks significantly. With this solution
- A rich customer experience is seen aligning with an organisation’s digital-first strategy
- Reduced customer engagement costs by reducing call volume to the contact center, accelerates revenue realisation through clear and crisp statements
- Interactive HTML statements sent as a hyperlink via email is supported by all browsers and compatible with desktop and mobiles
How this works?
- The secure statement is delivered through an email with password protection
- Register any complaints directly through the statement
- Provision to convert EMI, EMI calculator, amounts and other options available
- Rewards and benefits displays rewards points summary
- Customer can create the budget threshold, view average of last six months and create various spend categories
- Consolidated statement for CASA, Credit Card, Deposits, Loan, Over Draft
- Graphical view of account transactions
Benefits:
- Improvement in e-adoption rates
- Reduction in operating costs from manual processing of communications
- Reduction in statement related costs to contact center
- Improved CX with personalisation that positively impacts NPS
