A Digital First platform is a must for today’s business challenges and tomorrow’s opportunities.
UniServe™ NXT platform offers a comprehensive CCM solution that digitalizes customer experience, and helps enterprises reinvent customer experience. The solution offers multiple features such as:
Not just these but the CCM solution enables digitalization of Omni-channel customer experience, interactive Omni-channel communications thus delivering the benefits of enhanced brand image and reduced customer support costs. Every TSP aims to offer its customers an uber-rich experience through interactive and intuitive communications. World’s leading Telecom Service Providers use our CCM solution to improve their efficiencies with features such as:
The CCM solution built on the platform increases agility, reduces time to market, while improving the customer experience management (CEM), and leverages analytics to reduce churn and improve NPS.