Communication Media

Customer communications solutions built on UniServe™ NXT for banking

 

The new era of digital customer service is here

Higher competition and increasing customer demands need banks to focus on differentiating their services and engaging customers better. Evolving times have led to higher competition and increasing customer demands

To meet these demands while improving operational efficiency and differentiating their services, it is becoming important for banks to change their customer engagement & communication strategy. Today there is a need to deliver highly personalized, relevant digital experience that is consistent across channels.

Customer communications solutions- Transform your customer experience and equip business agility

Banks need to transform their communication from static to mobile first, interactive, contextual and self-service driven two way interaction with their customers.

Our Digital Customer Engagement solution built on UniServe™ NXT helps banks do just this by helping to send personalized, consolidated and interactive communications!

The solution helps in streamlining processes and consolidation of statements across various services offered.

  • Communications can be sent to your customers through multiple channels.
  • Customers can login with their password protected interactive statements.
  • View their statements and pay bills from within the statements.
  • Analyze spend to comprehend expense.
  • Register their feedback.
  • View personalized offers based on their transactions and demographic details, and chat with customer care for their queries, all from within the interactive statement.

Customer communications solutions for banks

All these features allow banks to differentiate their services, reduce costs and enhance customer engagement leading to a competitive edge. Large banks already use our solution to digitally transform and stay agile while improving customer experience.

Transform your customer experience and equip business agility