Customer requirements are rapidly evolving and the overall customer experience is determined by how seamless and effective the CX is across the entire value chain. UniServe™ NXT enables enterprises to deliver highly personalized and contextual experiences that delight customers, and improve customer satisfaction, giving greater control to B2B customers.
- Omni-channel Customer Experience across different touch-points
- Intelligent Chatbotsfor simple conversations and empowered customers through self-service
- Personalizationto better understand customer journey through CX journey mapping to collect data and use the insights to offer the expected level of personalization.
- Outstanding Customer Experience for reducing customer churn and turning the customers into brand loyalists.
Benefits of using our Solution:
- Improved operational efficiencies with 15% -20% drop in customer complaints
- Consistent brand experience & up-sell and cross-sell opportunities
- Faster revenue realization with fewer disputes
- Enterprises have greater control on their telecom spending
- 360-degree view of expenditure across different parts of the organization
Contact us today and transform your B2B Customer Experience with UniServe™ NXT