The use of interactive statements, chatbots and video bills, has led to a significant reduction in contact centre volumes, effective call resolution and better operational efficiencies. Clearly, digital-first experience and personalization is key to ensuring relevance in every interaction resulting in better customer loyalty and higher revenue.Read Blog
Deliver exceptional digital customer experience, gain deeper visibility into customer behavior and continue to fuel growth with UniServe™ NXT.Read More!
Intense Technologies has been named in Gartner Market Guide as one of Representative Vendors of the Customer Communications Management
Today, technology is changing the dynamics of customer engagement, and the new-age customer expects superior, personalized and consistent experience.
UniServe™ NXT, helps teams collaborate with each other to take customer experience to the next level.Read More