Digital Banking and the Omni-channel Experience

Digital Banking and the Omni-channel Experience

Omni-Channel is the key to driving exceptional customer engagement and better customer satisfaction.

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Digital First Platforms

A customer-focused, digital-first strategy is a must for any enterprise. Customers expect consistent, contextual brand experiences across channels.

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Banking on Customer-centricity

A seamless Omni-channel customer journey means the customers can easily shift channels without having to re-fill information, re-submit forms.

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Transform customer engagement strategy

Interactive videos offer personalized options for digital self-service that help reduce costs while improving CX.

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CX transformation- a top priority for leading Banks

The use of interactive statements, chatbots and video bills, has led to a significant reduction in contact centre volumes, effective call resolution and better operational efficiencies. Clearly, digital-first experience and personalization is key to ensuring relevance in every interaction resulting in better customer loyalty and higher revenue.

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CX transformation- a top priority for leading Banks

Featured in Aspire Leaderboard in the Leader Quadrant, Business Automation Domain and CCM, 2020.

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Deliver exceptional digital customer experience with UniServe™ NXT

Deliver exceptional digital customer experience with UniServe™ NXT

Deliver exceptional digital customer experience, gain deeper visibility into customer behavior and continue to fuel growth with UniServe™ NXT.

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Recognized in Gartner Market Guide for CCM

Intense Technologies has been named in Gartner Market Guide as one of Representative Vendors of the Customer Communications Management

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Digital Customer Engagement Solutions

Today, technology is changing the dynamics of customer engagement, and the new-age customer expects superior, personalized and consistent experience.

UniServe™ NXT, helps teams collaborate with each other to take customer experience to the next level.

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Digital Customer Engagement Solutions

Transform your customer experience and equip business agility