innovative products and services with Intense’s CCM solution

A leading bank in UAE wanted to improvise its customer-facing processes, send secure interactive messages, automate workflows, and more.

Some of their operational challenges:

• Lack of password protection for PDF statements
• Need for manual intervention for templates
• Inability to organize data
• Difficulty in Implementing change management 

Solution at work:

The CCM solution provided an interactive statement that consolidated several statements into one statement. It had the features of a web portal and could be delivered through an email with password protection. 

Advantage Intense:

• Customers can update contact details, raise trouble tickets, and request other services from the interactive statement. 
• Time to generate statements reduced from 3 days to 8 hours
• Customers could download interactive statements.

Value Delivered

Overall,the solution helped the bank to fiercely fulfill digital customer expectations by digitalizing customer-facing processes in the shortest possible time.