The Telecom Service Provider, with a vast enterprise customer base, knew that this segment contributed significantly to their revenue and was looking for a solution that would enable them to enhance customer experience of their most demanding customer segment.
Challenges:
- Billing applications used were not seeing the enterprise as a single entity but as different accounts.
- Enterprises are not provided with a single interface for viewing, assessing and controlling their usage and inventory
Solution:
- Our B2B Customer experience management solution built on UniServeTM NXT Platform is a 360 view of transactions that empowers enterprise customers to get a grip on telecom invoice management.
- It is a comprehensive web portal through which corporate customers can create cost centers based on their organizational structure, assign users to each cost center, and analyse spend patterns.
- Users can define budgets and analyse budget against spends.
Business value:
- Solution enabled the TSP to deliver customer experience to enterprise customers, thus improving their customer retention capabilities.
- Single point of truth for customer information across billing, CRM and accounting systems
