Intense Technologies implemented a pre-built audit system for the service provider to automate the pre-bill audit process and reduced their bill audit turnaround time by 99%.
Challenges faced by the service provider:
- High dependency on manual auditing of bills which lead to longer timelines
- Delays in invoice generation due to manual auditing
- Dissatisfied customers resulting in higher contact centre volumes and associated costs
- Highly regulated and stringent environment with severe penalties
- Limited parameters/entities included for validation
Our solution at work:
-
Template based configurable rules engine to validate bill-entities covering monetary and non-monetary entities across the bill
- Configurable look-up engine for multiple data sources
- Web-based audit of PDF layout using a pre-defined workflow
- Support for multi-level audit by different users
- GUI based query builder to configure database queries
- Customizable role-based Dashboard
Value delivered:
- Increased sampling size from 0.5% to 13%
- Minimized dependency on skilled workforce, since the process is automated
- Reduced bill audit turnaround time by 99%
- Improved customer satisfaction & loyalty
- 0.6% revenue deviation identified ($460K)
- Helped contain over / under billing issues
- Contact centre volumes reduced from 20% to 10% monthly
