About us


A new age digital platform
for exceptional customer experience

Intense Technologies enterprise software products are used globally by Fortune 500s for digitalization of Customer experience lifecycle, resulting in greater Customer-centricity and reduced operational expenses. We are a niche, innovative, digital technology partner in the CCM domain backed by an extended scope of solutions, comprehensive data management capabilities, domain expertise and a proven track record.
Our UniServe™ NXT platform is well poised to help organizations enhance Customer experience, optimize operational expenses and explore new business models and revenue streams. Our technology capabilities enable organizations to rapidly develop enterprise applications that suit the requirements of business opportunities and can be altered dynamically with the changing business scenarios.
Today, we process 25 billion USD worth of client revenue data, and have a 500 million customer base across our engagements. We have improved business processes for some of the leading players in telecom, banking and finance, insurance, and other sectors.
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Take your Digital Customer Engagement to the next level

Move your customer communications from cost centre to revenue centre
Tried, tested and trusted by Fortune 500 companies across 4 continents, our digital customer engagement solutions are designed to uniquely meet our clients’ needs while opening doors to new business opportunities. We’ve moved up the value chain with innovation accelerators such as AI, ML enabling enterprises to fast-track their digital transformation journeys.
Unlock Innovation & Business Value with UniServe 360, a next-generation cloud-hosted CCM solution and deliver consistent communication across – SMS, email, push notifications, and in-app messages across the entire customer lifecycle.
Designed for Big Data Analytics, the cloud-hosted solutions seamlessly integrate into the client’s existing systems, without the need to rip and replace existing hardware or software, leading to a rapid return on investment, with technology not being a hurdle.
Digital Customer Engagement for Improved Efficiencies

Dynamic digital platform used globally to transform digital customer experiences

  • 70% market share in Telecom domain in South Asia
  • 5 million customer communications sent every month
  • 2.5 million customers onboard daily
  • Send more than 200 million notifications everyday
  • 20+ years of experience in the telecom and insurance industries

Digital solutions for improved customer experience across the entire customer lifecycle

  • Transform your customer experience with personalized communications
  • Delight your customers with unified campaigns across multiple channels
  • Deliver consistent communication across – SMS, email, push notifications, and in-app messages

Recognized by leading industry analysts

Gartner Peer Insights
Ranked No.2 globally by customers amongst CCM vendors featured in the Gartner Peer Insights, 2021, 94% of customers have rated the service we deliver as "excellent" with outstanding product functionalities.
Magic Quadrant for Customer Communications Management Software
Recognized as a Niche Player by Gartner in their Magic Quadrant for Customer Communications Management (CCM) Software.
Recognized as Representative Vendor in the 2021 Gartner Market Guide for Customer Communication Management.
Aspire Leaderboard
‘Comprehensive’ vendor in the Overall Leaders in the 2021 Aspire Leaderboard grid.

Sit back, and relax with UniServe 360, a next-generation cloud-hosted CCM solution, and unlock digital transformation.

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