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Accelerate your digital transformation to become more relevant to customers

Customer communications management at ISP with UniServe™ NXT platform

The service provider improved the bill delivery cycle attained faster revenue realization and reduced operational expenses. Also enhanced the customer experience by sending personalized promotional offers. ...

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DTH service provider optimized their business process using Document Management System built on UniServe™ NXT

The DTH service provider implemented the Document Management System (DMS) solution for their Legal and Regulatory System to manage the entire lifecycle of different types of content, including documents (paper/electronic) and...

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UniServe™ NXT the game changer

The dependence of today's business enterprises on innovation and fast delivery of product cannot be overestimated. Successful companies are constantly searching for ways to reshape their corporate structures and streamline th...

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Build business agility to stay ahead in the digital world

UniServe™ NXT platform empowers enterprises to adopt agile development methodologies to build enterprise applications. Advanced technological capabilities like configurable APIs, data virtualization, workflow built on modul...

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Build competitive edge through differentiated customer experience

"Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital chann...

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UniServe™ NXT – BPM based agile case management platform for enhanced customer experience

UniServe™ NXT offers out-of-the-box, configurable customer service automation case management solution which empowers enterprises to digitalize and automate customer service related business processes to optimally enhance c...

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Make the Shift now – Digital Customer Onboarding with UniServe™ NXT

With Customer Onboarding solution built on UniServe™ NXT you can start off your customer relationship by onboarding your customers at half the time

  • Capture true copy of all the customer details & identity docum...

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Build a strong brand image, cut on OPEX & improve service delivery with UniServe™ NXT

Response management solution built on UniServe™ NXT, an BPM and RPA based solution, empowers enterprises to automate many of their response handling tasks in the customer service department and deliver benefits of efficienc...

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Your ticket towards digital leadership

Act now on GDPR compliance and build a competitive edge....

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RPA enabled data consolidation from multiple core systems and interactive engaging communications

UniServe™ NXT enables Robotic Process Automation for creating, a single communications hub, can consume input feed in multiple file formats from various disjointed applications – Billing, CRM, Legacy systems, etc., and pr...

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Customer Onboarding solution built on UniServe™ NXT

Customer Onboarding solution built on UniServe™ NXT automates the entire business process. The solution is enabled with de-duplication engine and mobile application to provide compliance to AML/KYC norms and ensure faster T...

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Automated response management and efficient customer service with UniServe™ NXT

  • Turnaround time for complaints / requests / queries (CRQ) was brought down to 4 hours from 24 hours
  • Average response time for each CRQ was reduced to 30 minutes
  • Over 50000 CRQ’s of customers fr...

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A leading Indian telecom company installs pre-bill audit system to contain customer discontent, caused by erroneous billing

At a leading telecom service provider Financial Reconciliation solution built on UniServe™ NXT platform identified revenue leakage to the tune of 0.04% month-on-month in a span of 5 months, among a sample of 500,000 subscri...

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Can experimentation unlock awesome ways of engaging customers?

If organizations want to win the trust of customers they have to ensure personal and contextual experience....

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Unify all disjointed systems for an enhanced customer experience

Customer experience is enhanced by creating synergy across multiple channels....

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Single view of customer for enhanced customer relationship with UniServe™ NXT

"UniServe™ NXT offers a comprehensive Customer Identity Management solution to achieve a single identity of the customer within your enterprise. Used for efficient fraud and risk management while onboarding also helps impro...

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What about Omni-channel experience is going wrong today? How do we make it right?

Business Agility that drives the Omni-channel Customer Experience mandates leveraging legacy and new-age systems to form a cohesive ecosystem that enables appropriate action on insights presented by big data....

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Bid adieu to campaign failure

Generate instant lead with highly personalized, location based, interactive advertisements straight to prospect’s inbox....

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Modernize, unify, and improve visibility of Order Management with UniServe™ NXT

UniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to c...

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Modernize, unify and improve visibility of Order Management with UniServe™ NXT

UniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to c...

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Digital Customer Onboarding for building competitive advantage

"Digital Customer Onboarding for building competitive advantage With UniServe™ NXT platform you can kick-start your customer relationship by onboarding your customers at half the time

  • Capture true ...

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Third largest telecom service provider in the world implements customer identity management solution for enhanced customer experience and compliance needs

Telecom service provider automated de-duplication to create single view of customer within and across lines of business. We process more than 500000 de-duplication requests per day and match a customer record with more than 2...

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Centralized alerts and notifications hub for enhanced customer engagement

Centralized notifications engine is a powerful, unified, two-way communication hub, designed to help organizations communicate more rapidly and effectively. This hub enables real-time alerts/notifications, to all your stakeho...

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Digital Customer Onboarding for building competitive advantage

  • Capture true copy of all the customer details & identity documents (photograph, proof of address, proof of identity) digitally
  • Connect to national database to gather customer detail...

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Fastest registration of subscribers to ace the India telecom market in quickest time with next-gen onboarding solution

UniServe™ NXT with BPM platform and strong case management capabilities offers out-of-the box solution for customer onboarding suited to the telecom vertical. Our process automation helped fastest growing telecom in the wor...

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Digitalization of onboarding for effective compliance to KYC, faster onboarding, improving revenues and enhancing customer experience with UniServe™ NXT platform

A leading global telecommunications company with operations in 19 countries across Asia and Africa overcame their challenges of compliances to SIM registration regulations across the continent....

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Customer Onboarding: How To Make A Great First Impression

Last month, I went to the US to attend one of my friend’s wedding. It was one of the memorable wedding ceremonies that I’ve attended so far. But our discussion in not about the wedding today, it’s about how to make an a...

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Smart compliance of regulations for rgistration of telephone subscribers

Customer Onboarding process is a very critical step for a Telco as the sensitive services that the customer is subscribing to, could be misused. Hence the identity of the subscriber needs to be established and ensured that th...

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Comprehensive Customer Communications Management solution built on UniServe™ NXT

"Customer communications solutions built of UniServe™ NXT platform is vertical agnostic and adheres to the batch, on demand and interactive use cases of customer communications. Our Customer Communications Management soluti...

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Optimized operations, reduced TCO and improved marketing messaging with UniServe™ NXT Customer Communications Management solution

"Customer Communications Management solution provided third largest telecom service provider in the world with 400 million subscribers with a completely automated solution for handling customer communications by integrating w...

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Personalized and interactive statements to enhance customer experience and improve revenue

Interactive customer communications can be built effortlessly with UniServe™ NXT platform. It offers built-in data management capabilities to consolidate communications from various lines of business. Responsive, interactiv...

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UniServe™ NXT provides centralized Customer Engagement Hub

Providing consistent customer experience is table stakes for winning customer loyalty. But people, process and technology across channels or departments work independently making it difficult to provide seamless experience. C...

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World’s fastest growing telecom service provider centralizes customer engagement lifecycle with UniServe™ NXT platform

This telecom service provider wanted to establish high standards of customer experience by providing consistent, personalized and interactive engagement at every step of customer engagement. Right from onboarding the customer...

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Billing revenue assurance and audit – complexities and challenges

All major Telcos today are facing stiff competition that is not only resulting in decreasing ARPUs for them but it is also becoming imperative for them to ensure that their customers are highly satisfied thereby reducing chur...

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Contain revenue leakage with automated pre-bill auditing

An automated pre-bill audit system built on UniServe™ NXT platform that arrests revenue leakage and increases customer satisfaction through accurate bills thereby increasing telecom operator’s brand value....

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Digitalization throughout customer lifecycle

UniServe™ NXT platform digitalizes customer interactions throughout the customer lifecycle while buying, using, and sharing. There by improving your revenues, enhancing customer experience, and streamlining operations for b...

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UniServe™ NXT empowers you to secure digital privacy. Be compliant and protect customer data.

Eliminate data redundancy and create a single identity for each customer using UniServe™ NXT....

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How to enhance telecom service provider's B2B customer experience with UniServe™ NXT platform

UniServe™ NXT platform digitally transformed B2B customer experience for one of the world's largest telecom service provider by modernizing existing legacy environment. The project was completed in less than 6 months and he...

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Digitalization of your B2B customer experience with UniServe™ NXT

Enterprise customers are going digital and are demanding greater control, transparency, customization and faster service delivery. UniServe™ NXT platform enables you to differentiate your services and save millions because ...

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Digital transformation of B2B customer experience to reduce operational costs and enhance customer loyalty

UniServe™ NXT platform enabled leading telecom service provider in UK to

  • Enhance digital customer experience without having to rip and replace their existing systems
  • Provide single formatting applicat...

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The edge and advantage of B2B customer experience solution built on UniServe™ NXT

UniServe™ NXT platform provides rich features, advantages and benefits to enterprises using its platform to cater to the demanding needs of B2B customers. Service providers can configure the platform and leverage its functi...

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Build competitive edge through differentiated customer experience

Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital channe...

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Agility drives enhanced customer experience

Customer traverses multiple channels, by either personal choice or convenience. A consistent omnichannel experience is thus crucial. This needs to be delivered consistently across all applications and devices, personalized to...

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Act on insights from big data

UniServe™ NXT platform helps enterprises act on insights from big data. Omni channel customer experience connects the gap between physical and digital channels. By incorporating the Omni channel, you are likely to reduce th...

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UniServe™ NXT a digital experience delivery platform for banking

In today’s competitive marketplace, generating strong revenues and reducing operating costs are biggest challenges to the banking industry. The underlying systems supporting core banking functions are complex, and not capab...

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Customer communications solutions built on UniServe™ NXT for banking

Send personalized, consolidated, interactive and contextual communications to your customers through multiple channels using our Customer Communication Management solution. Workflow and data management capabilities help in st...

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360-degree customer view of interactions to enhance your business agility

Customer information is present in multiple systems and spread across multiple lines of business. As a result enterprises do not have a holistic view of their customers. This is the root cause behind disjointed customer exper...

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360 degree view of customer interactions for enhanced customer experience

UniServe™ NXT is a comprehensive customer engagement and information management platform that digitalizes Omni-channel customer experience. With our unified platform you could maintain a single customer relationship across ...

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UniServe™ NXT delivers cost-effective, multichannel communications of IT returns to the citizens of India

Customer communications management helped expedite the process of generating and distributing returns. All communications, nearly 25 different, conveying the status of the returns’ filed by the citizens were delivered using...

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Digitalization throughout customer lifecycle

UniServe™ NXT platform digitalizes customer interactions throughout the customer lifecycle while buying, using, and sharing. There by improving your revenues, enhancing customer experience, and streamlining operations for b...

Play

Fastest registration of subscribers to ace the India telecom market in quickest time with next-gen onboarding solution

UniServe™ NXT with BPM platform and strong case management capabilities offers out-of-the box solution for Customer Onboarding suited to the telecom vertical. Our process automation helped fastest growing telecom in the wor...

View

Fastest growing telecom company in the world leveraged our Customer Engagement Hub to improve productivity

Customer Engagement Hub helped them engage with their customers efficiently to capture market share and at the same time it helped them in keeping their customer service costs to the minimum....

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Delivering consistent customer communications and elevating brand image with UniServe™ NXT

Customer Engagement Hub solution enabled one of the leading telecom service provider in the world to communicate more effectively with their customers by sending timely, consistent, engaging, 1-2-1 communications to its custo...

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Digital transformation of B2B customer experience to reduce operational costs and enhance customer loyalty

Unified digital enterprise customer experience solution enabled world's second largest mobile company head quartered in UK to differentiate their services and save millions in costs from streamlined operations. Solution enab...

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Publicly owned telecom service provider in India digitalized their mission critical, customer centric business process to provide compelling customer experience

Customer acquisition and communications management solution helped the operator to build competitive advantage by driving agility of customer centric business processes and delivering superior customer experience to win custo...

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UniServe™ NXT delivers cost-effective, multichannel communications of IT returns to the citizens of India

Customer Communications Management helped expedite the process of generating and distributing returns. All communications, nearly 25 different, conveying the status of the returns’ filed by the citizens were delivered using...

View

Third largest TSP in the world with 400 million subscribers optimized operations, reduced TCO and improved marketing messaging with UniServe™ NXT

Customer Communications Management solution provided third largest telecom service provider in the world with 400 million subscribers with a completely automated solution for handling customer communications by integrating wi...

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Improved and cost-effective customer communications at one of the Indian TSP

UniServe™ NXT provided the TSP with a unified solution that seamlessly integrated with the existing core billing application and other databases to present current and correct information on the bills. It reduced costs on s...

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Indian TSP installed pre-bill audit system to contain customer discontent, caused by erroneous billing

Intense’s pre-bill audit system identified revenue leakage to the tune of 0.04% month-on-month in a span of 5 months, among a sample of 500,000 subscribers, caused by incorrect applying of discounts....

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Mexican telecom service provider redefined their B2B Customer Experience

B2B Customer Experience management solution offers a 360 view of transactions that empowers enterprise customers to get a grip on telecom invoice management....

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'Bankable’ Digital Marketing solutions through UniServe™ NXT

Customer Communications Management solution enabled trans-promotional communication to various segments of customers, enhanced e-mail penetration, from 18% to almost 50% of the entire subscriber base, 300% increase in revenue...

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India’s third largest mobile operator by subscriber base implements Customer Identity Management solution for single view of customers

Solution is currently being used in Idea’s Prepaid and Postpaid Lines of Business catering to about 3.5-4 lakh online de-dupe requests per day from across 22 circles. It enabled Idea to perform Online /Real-time matching, a...

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UniServe™ NXT delivered customer experience and faster revenue realization for the first telecommunications company in Oman

Exclusive self-service portal with advanced analytics helped the TSP to improve revenue realization cycles by 15% and 20% reduction in customer complaints / queries related to bills....

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Data consolidation and agile communications with UniServe™ NXT

UniServe™ platform simplified existing legacy environment and bridged process silos and empowered leading online insurance company in India with an agile process for delivering communications based on business and regulator...

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UniServe™ NXT platform supported unprecedented nationwide expansion with superior billing experience

Customer Communications Management solution empowered customers to analyze their bills across multiple personalized parameters. The self-care module supported several intelligent features like duplicate bill delivery, persona...

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Long-term life insurance provider with its headquarters In India modernized its customer communications with UniServe™ NXT

Customer Communications Management solution enables digitalization of Omni-channel customer experience. It handles all the communications that are sent through SMS, Email, print, CRM, and self-Care. CRM executives can now pro...

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Third largest telecom service provider in the world implemented B2B Customer Experience management solution

Unified digital enterprise customer experience solution enabled the TSP to differentiate their services and save millions in costs from streamlined operations. It helped them with customer retention and reduced overall turnar...

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Joint venture between Indian conglomerate and a multinational investment banking firm headquartered in Paris implemented UniServe™ NXT for end-to-end process automation and cost optimization

Insurance provider could achieve their goal of offering customers a more personalized experience. The solution improved their operational efficiency through intelligent printing and delivery options....

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Customer preferred communications for one of the India's largest insurance company

Joint venture between one of India's largest private sector banks, and a leading international financial services group headquartered in the United Kingdom have achieved huge savings in maintenance costs through elimination o...

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Indian TSP with more than 10 million wireless subscribers implements Customer Identity Management solution for single view customers

Intense's de-dupe engine performs a process of establishing the customer’s identity across existing customer database. Online de-dupe check is done prior to onboarding customers to enable efficient compliance to regulations...

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Process optimization and cost minimization across customer communications for an insurance company

Private general insurance company which is a joint venture between Indian conglomerate and German financial services group has benefited with huge returns on investment as our Customer Communications Management solution enabl...

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UniServe™ NXT modernized bill presentation and effectively manages customer communications at the second largest mobile network operator of Bangladesh

Customer Communications Management solution built on UniServe NXT replaced more than four applications for customer communications and template management thereby reducing costs on storage, paper and bill delivery....

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Third largest telecom service provider in the world implemented faster customer onboarding and effective compliance to KYC regulations with UniServe™ NXT

Customer Onboarding solution enabled mobile data capture to enhance customer experience. It tracks end-to-end activation process for complete control over the customer application form approval process, thus ensuring transpar...

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Oldest privately owned bank in the United Arab Emirates enhanced customer experience & improved revenues with UniServe™ NXT

Customer Communications Management solution provided an interactive statement that consolidated CASA, Credit Card, Deposits, Loan, Over Draft and Mashreq Millionair into one statement....

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India’s third largest mobile operator by subscriber base recreated customer experience with Customer Communications Management solution built on UniServe™ NXT

The TSP is able to deliver consistent billing experience across all communications channels backed by insightful customer analytics. This helped achieve customer centricity and improved customer satisfaction...

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UniServe™ NXT for Business Agility

Customer Communications Management solution replaced applications for bill formatting and template management thereby reducing duplicate bill generation and change management time. It allows business users to generate persona...

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Automation of Customer Onboarding for improved market share

UniServe™ NXT platform based Customer Onboarding solution is an intelligent, tablet based, end-to-end automated application that helps Etisalat capture customer information like photograph, Proof of Address (POA), Proof of ...

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Digital customer engagement for greater experience & loyalty

Customer Communications Management solution built on UniServe™ NXT platform enables businesses to achieve customer centricity with minimal carbon footprint on the environment. Enterprises with large customer bases can intel...

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Transform your customer experience and equip business agility