Resources
Accelerate your digital transformation to become more relevant to customers
Accelerate your digital transformation to become more relevant to customers
Intense Technologies implemented a pre-built audit system for the service provider to automate the pre-bill audit process and verify or validate bills against plans, value added services, discounts and other such entities.
ViewBeing customer centric is not a choice anymore; it is a must for telecom service providers to survive. This white paper provides insights on telecom industry trends, challenges faced by various stakeholders and how to overcom
ViewThe B2B Customer Experience portal built on UniServe™ NXT helps to digitalise the customer experience lifecycle for telecom service providers
They can empower their enterprise
PlayThe insurance company chose Intense’s Document Management System solution built on UniServe™ to automate all the processes that lead to application filing and approval. The document management solution ushered in autom
ViewThe service provider improved the bill delivery cycle attained faster revenue realization and reduced operational expenses. Also enhanced the customer experience by sending personalized promotional offers.
ViewThe DTH service provider implemented the Document Management System (DMS) solution for their Legal and Regulatory System to manage the entire lifecycle of different types of content, including documents (paper/electronic) and
ViewToday's business enterprises depend largely on innovation and fast delivery to build a competitive edge. Successful companies are constantly searching for ways to build new digital ecosystems streamline their business proc
ViewUniServe™ NXT platform empowers enterprises to adopt agile development methodologies to build enterprise applications. Advanced technological capabilities like configurable APIs, data virtualization, workflow built on modul
View"Customer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital chann
ViewUniServe™ NXT offers out-of-the-box, configurable customer service automation case management solution which empowers enterprises to digitalize and automate customer service related business processes to optimally enhance c
ViewWith Customer Onboarding solution built on UniServe™ NXT you can start off your customer relationship by onboarding your customers at half the time
Response management solution built on UniServe™ NXT, a BPM and RPA based solution, empowers enterprises to automate many of their response handling tasks in the customer service department and deliver benefits of efficiency
ViewAct now on GDPR compliance and build a competitive edge.
ViewUniServe™ NXT enables Robotic Process Automation for creating, a single communications hub, can consume input feed in multiple file formats from various disjointed applications – Billing, CRM, Legacy systems, etc., and pr
ViewCustomer Onboarding solution built on UniServe™ NXT automates the entire business process. The solution is enabled with de-duplication engine and mobile application to provide compliance to AML/KYC norms and ensure faster T
ViewIf organizations want to win the trust of customers they have to ensure personal and contextual experience.
ViewCustomer experience is enhanced by creating synergy across multiple channels.
View"UniServe™ NXT offers a comprehensive Customer Identity Management solution to achieve a single identity of the customer within your enterprise. Used for efficient fraud and risk management while onboarding also helps impro
ViewBusiness Agility that drives the Omni-channel Customer Experience mandates leveraging legacy and new-age systems to form a cohesive ecosystem that enables appropriate action on insights presented by big data.
ViewGenerate instant lead with highly personalized, location based, interactive advertisements straight to prospect’s inbox.
ViewUniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to c
ViewUniServe™ NXT helps service providers in modernizing existing infrastructure by forming an orchestration layer that connects multiple product catalogues and order management systems together, enabling service providers to c
View"Digital Customer Onboarding for building competitive advantage With UniServe™ NXT platform you can kick-start your customer relationship by onboarding your customers at half the time
Telecom service provider automated de-duplication to create single view of customer within and across lines of business. We process more than 500000 de-duplication requests per day and match a customer record with more than 2
ViewCentralized notifications engine is a powerful, unified, two-way communication hub, designed to help organizations communicate more rapidly and effectively. This hub enables real-time alerts/notifications, to all your stakeho
ViewUniServe™ with BPM platform and strong case management capabilities offers out-of-the box solution for Customer Onboarding suited to the telecom vertical. Our process automation helped fastest growing telecom in the world t
ViewLast month, I went to the US to attend one of my friend’s wedding. It was one of the memorable wedding ceremonies that I’ve attended so far. But our discussion in not about the wedding today, it’s about how to make an a
ViewCustomer Onboarding process is a very critical step for a Telco as the sensitive services that the customer is subscribing to, could be misused. Hence the identity of the subscriber needs to be established and ensured that th
View"Customer communications solutions built of UniServe™ NXT platform is vertical agnostic and adheres to the batch, on demand and interactive use cases of customer communications. Our Customer Communications Management soluti
Play"Customer Communications Management solution provided third largest telecom service provider in the world with 400 million subscribers with a completely automated solution for handling customer communications by integrating w
ViewInteractive customer communications can be built effortlessly with UniServe™ NXT platform. It offers built-in data management capabilities to consolidate communications from various lines of business. Responsive, interactiv
PlayProviding consistent customer experience is table stakes for winning customer loyalty. But people, process and technology across channels or departments work independently making it difficult to provide seamless experience. C
PlayAll major Telcos today are facing stiff competition that is not only resulting in decreasing ARPUs for them but it is also becoming imperative for them to ensure that their customers are highly satisfied thereby reducing chur
ViewAn automated pre-bill audit system built on UniServe™ NXT platform that arrests revenue leakage and increases customer satisfaction through accurate bills thereby increasing telecom operator’s brand value.
ViewUniServe™ NXT platform digitalizes customer interactions throughout the customer lifecycle while buying, using, and sharing. There by improving your revenues, enhancing customer experience, and streamlining operations for b
PlayEliminate data redundancy and create a single identity for each customer using UniServe™ NXT.
ViewUniServe™ NXT platform digitally transformed B2B customer experience for one of the world's largest telecom service provider by modernizing existing legacy environment. The project was completed in less than 6 months and he
PlayEnterprise customers are going digital and are demanding greater control, transparency, customization and faster service delivery. UniServe™ NXT platform enables you to differentiate your services and save millions because
ViewUniServe™ platform enabled leading telecom service provider in UK to
UniServe™ NXT platform provides rich features, advantages and benefits to enterprises using its platform to cater to the demanding needs of B2B customers. Service providers can configure the platform and leverage its functi
ViewCustomer experience is one of the top strategic priorities of enterprises. Customers expect service providers to ensure consistent brand experience across multiple lines of business through various physical and digital channe
ViewCustomer traverses multiple channels, by either personal choice or convenience. A consistent omnichannel experience is thus crucial. This needs to be delivered consistently across all applications and devices, personalized to
ViewUniServe™ NXT platform helps enterprises act on insights from big data. Omni channel customer experience connects the gap between physical and digital channels. By incorporating the Omni channel, you are likely to reduce th
PlayIn today’s competitive marketplace, generating strong revenues and reducing operating costs are biggest challenges to the banking industry. The underlying systems supporting core banking functions are complex, and not capab
ViewSend personalized, consolidated, interactive and contextual communications to your customers through multiple channels using our Customer Communication Management solution. Workflow and data management capabilities help in st
PlayCustomer information is present in multiple systems and spread across multiple lines of business. As a result enterprises do not have a holistic view of their customers. This is the root cause behind disjointed customer exper
PlayUniServe™ NXT is a comprehensive customer engagement and information management platform that digitalizes Omni-channel customer experience. With our unified platform you could maintain a single customer relationship across
ViewCustomer communications management helped expedite the process of generating and distributing returns. All communications, nearly 25 different, conveying the status of the returns’ filed by the citizens were delivered using
ViewUniServe™ NXT platform digitalizes customer interactions throughout the customer lifecycle while buying, using, and sharing. There by improving your revenues, enhancing customer experience, and streamlining operations for b
PlayCustomer Engagement Hub helped them engage with their customers efficiently to capture market share and at the same time it helped them in keeping their customer service costs to the minimum.
ViewCustomer Engagement Hub solution enabled one of the leading telecom service provider in the world to communicate more effectively with their customers by sending timely, consistent, engaging, 1-2-1 communications to its custo
ViewCustomer acquisition and communications management solution helped the operator to build competitive advantage by driving agility of customer centric business processes and delivering superior customer experience to win custo
PlayUniServe™ provided the TSP with a unified solution that seamlessly integrated with the existing core billing application and other databases to present current and correct information on the bills. It reduced costs on stora
ViewIntense’s pre-bill audit system identified revenue leakage to the tune of 0.04% month-on-month in a span of 5 months, among a sample of 500,000 subscribers, caused by incorrect applying of discounts.
ViewB2B Customer Experience management solution offers a 360 view of transactions that empowers enterprise customers to get a grip on telecom invoice management.
ViewCustomer Communications Management solution enabled trans-promotional communication to various segments of customers, enhanced e-mail penetration, from 18% to almost 50% of the entire subscriber base, 300% increase in revenue
ViewSolution is currently being used at India's third largest mobile operator's prepaid and postpaid Lines of Business catering to about 3.5-4 lakh online de-dupe requests per day from across 22 circles. It enables the TSP to per
ViewExclusive self-service portal with advanced analytics helped the TSP to improve revenue realization cycles by 15% and 20% reduction in customer complaints / queries related to bills.
ViewUniServe™ platform simplified existing legacy environment and bridged process silos and empowered leading online insurance company in India with an agile process for delivering communications based on business and regulator
ViewCustomer Communications Management solution empowered customers to analyze their bills across multiple personalized parameters. The self-care module supported several intelligent features like duplicate bill delivery, persona
ViewCustomer Communications Management solution enables digitalization of Omni-channel customer experience. It handles all the communications that are sent through SMS, Email, print, CRM, and self-Care. CRM executives can now pro
ViewUnified digital enterprise customer experience solution enabled the TSP to differentiate their services and save millions in costs from streamlined operations. It helped them with customer retention and reduced overall turnar
ViewInsurance provider could achieve their goal of offering customers a more personalized experience. The solution improved their operational efficiency through intelligent printing and delivery options.
ViewJoint venture between one of India's largest private sector banks, and a leading international financial services group headquartered in the United Kingdom have achieved huge savings in maintenance costs through elimination o
ViewIntense's de-dupe engine performs a process of establishing the customer’s identity across existing customer database. Online de-dupe check is done prior to onboarding customers to enable efficient compliance to regulations
ViewPrivate general insurance company which is a joint venture between Indian conglomerate and German financial services group has benefited with huge returns on investment as our Customer Communications Management solution enabl
ViewCustomer Communications Management solution built on UniServe™ replaced more than four applications for customer communications and template management thereby reducing costs on storage, paper and bill delivery.
ViewCustomer Onboarding solution enabled mobile data capture to enhance customer experience. It tracks end-to-end activation process for complete control over the customer application form approval process, thus ensuring transpar
ViewCustomer Communications Management solution provided an interactive statement that consolidated CASA, Credit Card, Deposits, Loan, Over Draft and Mashreq Millionair into one statement.
ViewThe TSP is able to deliver consistent billing experience across all communications channels backed by insightful customer analytics. This helped achieve customer centricity and improved customer satisfaction
ViewCustomer Communications Management solution replaced applications for bill formatting and template management thereby reducing duplicate bill generation and change management time. It allows business users to generate persona
ViewUniServe™ platform based Customer Onboarding solution helped Middle East's leading telecommunications operator capture customer information like photograph, Proof of Address (POA), Proof of Identity (POI) & biometric finger
ViewCustomer Communications Management solution built on UniServe™ NXT platform enables businesses to achieve customer centricity with minimal carbon footprint on the environment. Enterprises with large customer bases can intel
View