One India's largest and leading public sector units providing comprehensive range of telecom services implements AI driven UniServe™ NXT platform to enhance their subscriber experience, digitalize customer acquisition and send personalized communications. They are the only service provider, making focused efforts & planned initiatives to bridge the rural-urban digital divide in ICT sector. The telecom aimed to digitalize the entire customer life-cycle management starting with a compelling onboarding experience through an integrated platform.
There was a growing need for a fast, easy and effective system for Onboarding the new age digital customers.
The Digital Platform Advantage
Intense Technologies offers Managed Services that helped the telecom create efficiencies, which include:
All of these helped reduce OPEX and capital outlay for hardware and control staffing needs
The national carrier with the largest network spread across India was able to achieve faster onboarding of customers through quick completion of transactional activities, leading to substantial time saving and improved customer satisfaction. Customer acquisition and communications management solution helped the operator to build competitive advantage by driving agility of customer centric business processes and delivering superior customer experience to win customer loyalty.