Communication Media

Customers

Case studies of how we helped our clients to improve their customer experience

Customer communications management at ISP with UniServe™ NXT platform

The service provider improved the bill delivery cycle attained faster revenue realization and reduced operational expenses. Also enhanced the c...

View

DTH service provider optimized their business process using Document Management System built on UniServe™ NXT

The DTH service provider implemented the Document Management System (DMS) solution for their Legal and Regulatory System to manage the entire l...

View

Automated response management and efficient customer service with UniServe™ NXT

  • Turnaround time for complaints / requests / queries (CRQ) was brought down to 4 hours from 24 hours
  • Average response time f...

    View

A leading Indian telecom company installs pre-bill audit system to contain customer discontent, caused by erroneous billing

At a leading telecom service provider Financial Reconciliation solution built on UniServe™ NXT platform identified revenue leakage to the tun...

View

Third largest telecom service provider in the world implements customer identity management solution for enhanced customer experience and compliance needs

Telecom service provider automated de-duplication to create single view of customer within and across lines of business. We process more than 5...

View

Fastest registration of subscribers to ace the India telecom market in quickest time with next-gen onboarding solution

UniServe™ NXT with BPM platform and strong case management capabilities offers out-of-the box solution for customer onboarding suited to the ...

View

Digitalization of onboarding for effective compliance to KYC, faster onboarding, improving revenues and enhancing customer experience with UniServe™ NXT platform

A leading global telecommunications company with operations in 19 countries across Asia and Africa overcame their challenges of compliances to ...

View

Optimized operations, reduced TCO and improved marketing messaging with UniServe™ NXT Customer Communications Management solution

"Customer Communications Management solution provided third largest telecom service provider in the world with 400 million subscribers with a c...

View

World’s fastest growing telecom service provider centralizes customer engagement lifecycle with UniServe™ NXT platform

This telecom service provider wanted to establish high standards of customer experience by providing consistent, personalized and interactive e...

View

Digital transformation of B2B customer experience to reduce operational costs and enhance customer loyalty

UniServe™ NXT platform enabled leading telecom service provider in UK to

  • Enhance digital customer experience without having to r...

    View

UniServe™ NXT delivers cost-effective, multichannel communications of IT returns to the citizens of India

Customer communications management helped expedite the process of generating and distributing returns. All communications, nearly 25 different,...

View

Fastest registration of subscribers to ace the India telecom market in quickest time with next-gen onboarding solution

UniServe™ NXT with BPM platform and strong case management capabilities offers out-of-the box solution for Customer Onboarding suited to the ...

View

Fastest growing telecom company in the world leveraged our Customer Engagement Hub to improve productivity

Customer Engagement Hub helped them engage with their customers efficiently to capture market share and at the same time it helped them in keep...

View

Delivering consistent customer communications and elevating brand image with UniServe™ NXT

Customer Engagement Hub solution enabled one of the leading telecom service provider in the world to communicate more effectively with their cu...

View

Digital transformation of B2B customer experience to reduce operational costs and enhance customer loyalty

Unified digital enterprise customer experience solution enabled world's second largest mobile company head quartered in UK to differentiate th...

View

UniServe™ NXT delivers cost-effective, multichannel communications of IT returns to the citizens of India

Customer Communications Management helped expedite the process of generating and distributing returns. All communications, nearly 25 different,...

View

Third largest TSP in the world with 400 million subscribers optimized operations, reduced TCO and improved marketing messaging with UniServe™ NXT

Customer Communications Management solution provided third largest telecom service provider in the world with 400 million subscribers with a co...

View

Improved and cost-effective customer communications at one of the Indian TSP

UniServe™ NXT provided the TSP with a unified solution that seamlessly integrated with the existing core billing application and other databa...

View

Indian TSP installed pre-bill audit system to contain customer discontent, caused by erroneous billing

Intense’s pre-bill audit system identified revenue leakage to the tune of 0.04% month-on-month in a span of 5 months, among a sample of 500,0...

View

Mexican telecom service provider redefined their B2B Customer Experience

B2B Customer Experience management solution offers a 360 view of transactions that empowers enterprise customers to get a grip on telecom invoi...

View

'Bankable’ Digital Marketing solutions through UniServe™ NXT

Customer Communications Management solution enabled trans-promotional communication to various segments of customers, enhanced e-mail penetrati...

View

India’s third largest mobile operator by subscriber base implements Customer Identity Management solution for single view of customers

Solution is currently being used in Idea’s Prepaid and Postpaid Lines of Business catering to about 3.5-4 lakh online de-dupe requests per da...

View

UniServe™ NXT delivered customer experience and faster revenue realization for the first telecommunications company in Oman

Exclusive self-service portal with advanced analytics helped the TSP to improve revenue realization cycles by 15% and 20% reduction in customer...

View

Data consolidation and agile communications with UniServe™ NXT

UniServe™ platform simplified existing legacy environment and bridged process silos and empowered leading online insurance company in India w...

View

UniServe™ NXT platform supported unprecedented nationwide expansion with superior billing experience

Customer Communications Management solution empowered customers to analyze their bills across multiple personalized parameters. The self-care m...

View

Long-term life insurance provider with its headquarters In India modernized its customer communications with UniServe™ NXT

Customer Communications Management solution enables digitalization of Omni-channel customer experience. It handles all the communications that ...

View

Third largest telecom service provider in the world implemented B2B Customer Experience management solution

Unified digital enterprise customer experience solution enabled the TSP to differentiate their services and save millions in costs from streaml...

View

Joint venture between Indian conglomerate and a multinational investment banking firm headquartered in Paris implemented UniServe™ NXT for end-to-end process automation and cost optimization

Insurance provider could achieve their goal of offering customers a more personalized experience. The solution improved their operational effic...

View

Customer preferred communications for one of the India's largest insurance company

Joint venture between one of India's largest private sector banks, and a leading international financial services group headquartered in the Un...

View

Indian TSP with more than 10 million wireless subscribers implements Customer Identity Management solution for single view customers

Intense's de-dupe engine performs a process of establishing the customer’s identity across existing customer database. Online de-dupe check i...

View

Process optimization and cost minimization across customer communications for an insurance company

Private general insurance company which is a joint venture between Indian conglomerate and German financial services group has benefited with h...

View

UniServe™ NXT modernized bill presentation and effectively manages customer communications at the second largest mobile network operator of Bangladesh

Customer Communications Management solution built on UniServe NXT replaced more than four applications for customer communications and template...

View

Third largest telecom service provider in the world implemented faster customer onboarding and effective compliance to KYC regulations with UniServe™ NXT

Customer Onboarding solution enabled mobile data capture to enhance customer experience. It tracks end-to-end activation process for complete c...

View

Oldest privately owned bank in the United Arab Emirates enhanced customer experience & improved revenues with UniServe™ NXT

Customer Communications Management solution provided an interactive statement that consolidated CASA, Credit Card, Deposits, Loan, Over Draft a...

View

India’s third largest mobile operator by subscriber base recreated customer experience with Customer Communications Management solution built on UniServe™ NXT

The TSP is able to deliver consistent billing experience across all communications channels backed by insightful customer analytics. This helpe...

View

UniServe™ NXT for Business Agility

Customer Communications Management solution replaced applications for bill formatting and template management thereby reducing duplicate bill g...

View

Automation of Customer Onboarding for improved market share

UniServe™ NXT platform based Customer Onboarding solution is an intelligent, tablet based, end-to-end automated application that helps Etisal...

View

Transform your customer experience and equip business agility