Communication Media

World’s fastest growing telecom service provider centralizes customer engagement lifecycle with UniServe™ platform

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This telecom service provider wanted to establish high standards of customer experience by providing consistent, personalized and interactive engagement at every step of customer engagement. Right from onboarding the customer, to sending with notifications of his usage, billing information, one-time passwords for various services, acknowledgement and tracking of service requests amongst others were centralized through a single application to enable 1:1 communication. Along with being contextually relevant to customers the service provider had a mandate to minimize operational expenses to gain competitive advantage.

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