Digital Business Process

go-beyond-insights-from-bigdata

We all know that the ability to make quick decisions that will positively impact customer experience is critical in today’s ‘age of the customer’. Having a clear understanding of their demands and interests is crucial if you wish to get their mind share. Most companies have invested in big data technologies to help them derive insights to tailor personalized and context relevant experiences to their customers.

“In a Gartner survey of 437 members, the proportion of companies investing or planning to invest in big data is at 76%, 3 percentage points higher than 2014″

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Eduardo Silva

Eduardo has more than 16 years’ experience in the telecoms and IT industry, shaping next generation technology introduction and transformation. Currently leading Intense Technologies’ European region, he is invested in customers’ success with their digital customer experience to create more focused customer-oriented organizations.

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Accelerating the Digitization of Business Processes

By McKinsey & Company

McKinsey & Company says that companies like Apple & Amazon deliver products & services swiftly; with a seamless digital customer experience has raised the bar of user expectations. Customer wants their services from utility to bank operations to be done instantly. Customer would pay a premium for digitization of business processes that are around-the-clock available, real-time fulfillment, with a personalized treatment, global consistency, and zero errors.

Digital Customer Experience with Process Automation

To meet such demands companies should not only digitize a single business process but reinvent the entire business process by reducing the number of steps, go paperless, faster query resolution, automated decision making, dealing with regulatory and fraud issues, etc. Such organizational changes results in reduced operating costs, and 90% of turnaround time.
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In10stech

Our enterprise software products are used globally by Fortune 500s for digitalization of customer experience life-cycle, resulting in greater customer-centricity and reduced operational expenses

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