By McKinsey & Company
McKinsey & Company says that companies like Apple & Amazon deliver products & services swiftly; with a seamless digital customer experience has raised the bar of user expectations. Customer wants their services from utility to bank operations to be done instantly. Customer would pay a premium for digitization of business processes that are around-the-clock available, real-time fulfillment, with a personalized treatment, global consistency, and zero errors.
Digital Customer Experience with Process Automation
To meet such demands companies should not only digitize a single business process but reinvent the entire business process by reducing the number of steps, go paperless, faster query resolution, automated decision making, dealing with regulatory and fraud issues, etc. Such organizational changes results in reduced operating costs, and 90% of turnaround time.
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