Communication Media

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Magic Quadrant for Customer Communications Management Software

Gartner: Gartner

Authors: Karen M. Shegda | Pete Basiliere

Publication Date: January 26, 2017

Intense has been recognized as a Niche Player by Gartner in their Magic Quadrant for Customer Communications Management (CCM) Software. We have been cited due to our comprehensive customer experience platform that comprises CCM capabilities, implemented across verticals of Telecom, Banking, Insurance, and Government.

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The Forrester Wave™ : Customer Communications Management, Q2 2016

Publisher: Forrester

Publication Date:June 15, 2016

Forrester is one of the most influential research and advisory firms in the world. Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new business demands and usage patterns, including the need for unified and consistent content across multiple communication channels. To assist them, they evaluated 14 CCM vendors across 22 criteria. CCM platforms will continue to enhance customer experience (CX), evolve toward broader communication needs, and more tightly integrate with other business applications. Intense Technologies has been mentioned as Niche Provider in this report.

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Magic Quadrant for Customer Communications Management Software

Publisher: Gartner

Authors: Karen M. Shegda | Kenneth Chin | Pete Basiliere

Publication Date:December 21, 2015

Information technology research and advisory firm, Gartner, Inc. has cited Intense Technologies in a recent report on Customer Communications Management solutions. The report covers the present, future trends, and those leaders in customer communications and management solutions. It detailed the maturity of the CCM market and those areas desirable to customers in CCM solutions, giving support to the business model and evolution of Intense Technologies CCM strategies.

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Hot Emerging Indian Business Technology Vendors to Watch in 2015

Publisher: Forrester

Authors: Katyayan Gupta | Frederic Giron | Manish Bahl | Nupur Singh Andley | Abhinav Dhruwa

Publication Date:December 10, 2014

Forrester collaborated with NASSCOM (the industry association for the IT BPO sector in India) and Indian Software Product Industry Round Table (iSPIRT) to identify emerging business technology companies in India. More than 200 nominations were received for a survey conducted from April 2014 to September 2014. After initial screening, 40 companies were identified, of which 10 companies were finalized to feature in this report.

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Indian Enterprise Software Products on Growth Path. Enterprise Software Product Excellence Matrix

Publisher: Nasscom

Authors: Nishchal Khorana | Achyuta Ghosh

Publication Date:July 18, 2014

Enterprise applications form the highest concentration segment for Indian firms with over 300 Indian software products. Domain knowledge is the key differentiator being leveraged to drive growth in Indian and global markets. NASSCOM has partnered with Frost & Sullivan, to drive a nomination-led initiative – The Product Excellence Matrix recognizes Indian software products across defined categories which have achieved strategic approach and excellence to growth. Customer Communications Management solution of Intense has been recognized as Achiever in the Product Excellence Matrix.

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